Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
2
LED Burned
on September 20, 2023
Posted by: Yromero
from Florida
Nice Screen but after 4 months the LEDs is burned. When the image is dark, I can see the different colors in because some LEDs are not working.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
This tv is not good, do not buy
on February 16, 2022
Posted by: atownbrown
this tv has a terrible laggy ui. it also has some serious backlight bleeding on scenes when the picture is dark and no ability to change backlight settings. i wish i could exchange it but i don't have the box anymore so i am stuck with it now.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 17, 2022
Hi atwonbrown,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. We appreciate your feedback regarding the responsiveness of the user interface and the image quality out of the box. The details you have shared are important to us and will be passed on to our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Additionally, you may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. We appreciate your feedback regarding the responsiveness of the user interface and the image quality out of the box. The details you have shared are important to us and will be passed on to our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Additionally, you may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
It doesn't matter this one doesn't work
on April 28, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] No pics no sound not working nothing I do even think might work don't
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 3, 2021
Hello,
Thank you for your review of the Samsung AU8000. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Thank you for your review of the Samsung AU8000. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Picture
on September 13, 2021
Posted by: Rick
this tv is not backlit led it’s side lit so the picture quality is poor from the side angles all my other tvs were backlit or plasma, even the cheaper version of this tv last year was a better tv ( back lit) plus there’s no inputs for my equipment. it only accepts hdmi and usb
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, September 14, 2021
Hi Rick,
We appreciate you sharing your experience with the new 2021 AU8000 Crystal UHD TV. Your details regarding the picture quality and inputs supported will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Please know, for optimal glare control to assist with off angle viewing, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection designed to minimize ambient light reflection is a feature in our QN85A series and higher.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
We appreciate you sharing your experience with the new 2021 AU8000 Crystal UHD TV. Your details regarding the picture quality and inputs supported will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Please know, for optimal glare control to assist with off angle viewing, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection designed to minimize ambient light reflection is a feature in our QN85A series and higher.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on April 27, 2022
Posted by: Djmozez
its trash next to the samsung 2020 tizen tv i wasted my money ans should of gotten the older onw !
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 29, 2022
Hi Djmozez,
Thank you for sharing your review of the AU8000 Crystal UHD TV. We value your feedback regarding the performance compared to the previous model and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for sharing your review of the AU8000 Crystal UHD TV. We value your feedback regarding the performance compared to the previous model and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked screen
on August 30, 2024
Posted by: Boosamsung
I’ve had it for 2 years and the screen cracked and has the lines out of no where
Written by a customer while visiting Samsung US
Customer Rating
4
Apps
on April 26, 2021
Posted by: tarasdestiny
[This review was collected as part of a promotion.] I mostly use my television for movies and music, it pairs great with my Note 9 and the sound and picture quality are great. This is actually my first smart tv and I love the different features it has but there is another Samsung smart tv in my home that is an older model, I wish my tv had access to some of the same features and apps such as the AMC movie theatre app. I like being able to purchase on demand movies on the AMC website, pull up the app on the tv and watch purchased movies that are in my library. I'd also love the "view TV on phone" feature. It's nice to be able to watch on my phone, whatever is playing on the tv from another room. Overall, the tv is great and has no issues. There are plenty of other apps in the hub/store that I do use, it's nice having all the apps right there at my fingertips. Being able to pair different devices like my iPad and multiple phones is a definite plus, I love my Samsung tv.
Written by a customer while visiting Samsung US
Customer Rating
3
Product is bomb!
on April 28, 2021
Posted by: Gorda
[This review was collected as part of a promotion.] I use it mainly for gaming and movies..
Really like the fact that everything looks so clear. I would defenitly recommend it to all my friend and family.
Really like the fact that everything looks so clear. I would defenitly recommend it to all my friend and family.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 28, 2021
Hello Gorda,
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying the picture quality of your new TV. The AU8000 provides you with an immersive, lifelike picture with millions of shades of color with Dynamic Crystal technology.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying the picture quality of your new TV. The AU8000 provides you with an immersive, lifelike picture with millions of shades of color with Dynamic Crystal technology.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US