Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Screen crack and no recourse to fix
on October 5, 2022
Posted by: Outaluck33
[This review was collected as part of a promotion.] Samsung must offer better option repair TV screen that accidentally cracked and no longer works
Least offer trade in option or credit or option to replace /repair. But once out warranty ..you out of luck too
Oh well
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 6, 2022
Hi Outaluck33,
I’m sorry to hear about your experience with Samsung’s AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
I’m sorry to hear about your experience with Samsung’s AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best tv
on November 8, 2022
Posted by: pepe pecas
This is an ok tv, easy set up and nice picture but it has a problem with sound every time a tv add comes on the tv losses sound and I have to change chennel to get the sound back, I had this tv for about 3 weeks and it's going away soon
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, November 9, 2022
Hi Pepe pecas,
We appreciate you sharing details of the sound issue you’re experiencing on your AU8000 TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
4) Perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
I hope this helps. Should your issue persist, please get in touch with Samsung Customer Support at
1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
We appreciate you sharing details of the sound issue you’re experiencing on your AU8000 TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
4) Perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
I hope this helps. Should your issue persist, please get in touch with Samsung Customer Support at
1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
LED Burned
on September 20, 2023
Posted by: Yromero
from Florida
Nice Screen but after 4 months the LEDs is burned. When the image is dark, I can see the different colors in because some LEDs are not working.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
This tv is not good, do not buy
on February 16, 2022
Posted by: atownbrown
this tv has a terrible laggy ui. it also has some serious backlight bleeding on scenes when the picture is dark and no ability to change backlight settings. i wish i could exchange it but i don't have the box anymore so i am stuck with it now.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 17, 2022
Hi atwonbrown,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. We appreciate your feedback regarding the responsiveness of the user interface and the image quality out of the box. The details you have shared are important to us and will be passed on to our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Additionally, you may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. We appreciate your feedback regarding the responsiveness of the user interface and the image quality out of the box. The details you have shared are important to us and will be passed on to our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Additionally, you may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
It doesn't matter this one doesn't work
on April 28, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] No pics no sound not working nothing I do even think might work don't
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 3, 2021
Hello,
Thank you for your review of the Samsung AU8000. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Thank you for your review of the Samsung AU8000. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Picture
on September 13, 2021
Posted by: Rick
this tv is not backlit led it’s side lit so the picture quality is poor from the side angles all my other tvs were backlit or plasma, even the cheaper version of this tv last year was a better tv ( back lit) plus there’s no inputs for my equipment. it only accepts hdmi and usb
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, September 14, 2021
Hi Rick,
We appreciate you sharing your experience with the new 2021 AU8000 Crystal UHD TV. Your details regarding the picture quality and inputs supported will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Please know, for optimal glare control to assist with off angle viewing, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection designed to minimize ambient light reflection is a feature in our QN85A series and higher.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
We appreciate you sharing your experience with the new 2021 AU8000 Crystal UHD TV. Your details regarding the picture quality and inputs supported will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Please know, for optimal glare control to assist with off angle viewing, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection designed to minimize ambient light reflection is a feature in our QN85A series and higher.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on April 27, 2022
Posted by: Djmozez
its trash next to the samsung 2020 tizen tv i wasted my money ans should of gotten the older onw !
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 29, 2022
Hi Djmozez,
Thank you for sharing your review of the AU8000 Crystal UHD TV. We value your feedback regarding the performance compared to the previous model and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for sharing your review of the AU8000 Crystal UHD TV. We value your feedback regarding the performance compared to the previous model and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked screen
on August 30, 2024
Posted by: Boosamsung
I’ve had it for 2 years and the screen cracked and has the lines out of no where
Written by a customer while visiting Samsung US