Customer reviews from lelo.com
Lelo - SMART WAND 2 - Vibrating Wand - Black
Average customer rating
4.4
(212 Reviews)
Rating breakdown 212 reviews
5 Stars
145
4 Stars
36
3 Stars
15
2 Stars
4
1 Star
12
85%of customers recommend this product.
(
167 out of
196)
Customer Reviews for Lelo - SMART WAND 2 - Vibrating Wand - Black
Customer Rating
1
Disappointing
on October 27, 2024
Posted by: Adida
The wand is not powerful, it’s very loud and uncomfortable to hold, the battery life is too short, and the cable is too short. Wouldn’t recommend it.
No, I would not recommend this to a friend.
Response from lelo.comBy Nova, LELO, October 28, 2024
Hello,
Thank you for sharing your thoughts with us. We're sorry to hear that your experience with the Smart Wand 2 hasn’t met expectations. It sounds like there may be issues with the functionality, and we would like to ensure you have the best experience with our products.
I noticed that you’ve shared similar feedback for both the Smart Wand 2 Medium and Large. To help us better understand and assist you with these concerns, could you please reach out to us directly? We’re here to support and would love to help resolve this for you.
Thank you for sharing your thoughts with us. We're sorry to hear that your experience with the Smart Wand 2 hasn’t met expectations. It sounds like there may be issues with the functionality, and we would like to ensure you have the best experience with our products.
I noticed that you’ve shared similar feedback for both the Smart Wand 2 Medium and Large. To help us better understand and assist you with these concerns, could you please reach out to us directly? We’re here to support and would love to help resolve this for you.
Written by a customer while visiting lelo.com
Posted by: MRRR
Verified Purchase:Yes
Maybe to intense for a beginner and the pattern not very consistent
No, I would not recommend this to a friend.
Response from lelo.comBy Siv, LELO, September 12, 2024
Hi! Thank you very much for your feedback, we appreciate it as it helps us improve. We're very sorry to hear your experience with Smart Wand 2 Large didn’t match your expectations. Please know that you can contact us at any time and tell us more about your experience. Have a lovely day!
Written by a customer while visiting lelo.com
Customer Rating
1
Not for me
on August 28, 2024
Posted by: Kate69
I bought this wand because of the raving reviews so I must be one the only females who don't like this Lelo Wand. I find the rumble too slow and if you push it down to intensify it the rumble becomes weak. Other wands I've played with have alot more power, higher rumble and speed options. A total waste of $$ for me unfortunately..
No, I would not recommend this to a friend.
Response from lelo.comBy Nova, LELO, August 29, 2024
Hello,
Thank you for your feedback! We’re sorry to hear about this experience with your LELO. It does sound like your item may not be working as intended so we’d be happy to let you know more about our warranty options. Please feel free to reach out to our customer service so we can assist!
Thank you for your feedback! We’re sorry to hear about this experience with your LELO. It does sound like your item may not be working as intended so we’d be happy to let you know more about our warranty options. Please feel free to reach out to our customer service so we can assist!
Written by a customer while visiting lelo.com
Customer Rating
1
Decreases vibration with touch
on August 27, 2024
Posted by: Sommer
Decreases vibration with touch. Just buy a Hitachi
No, I would not recommend this to a friend.
Response from lelo.comBy Nova, LELO, August 29, 2024
Hello,
Thank you for your feedback! We’re sorry to hear about this experience with your LELO. It does sound like your item may not be working as intended so we’d be happy to let you know more about our warranty options. Please feel free to reach out to our customer service so we can assist!
Thank you for your feedback! We’re sorry to hear about this experience with your LELO. It does sound like your item may not be working as intended so we’d be happy to let you know more about our warranty options. Please feel free to reach out to our customer service so we can assist!
Written by a customer while visiting lelo.com
Posted by: HeSi
Verified Purchase:Yes
Never used a wand before but it's fantastic. Feels lovely and silky soft and has great vibes
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Shelly123
Verified Purchase:Yes
I wanted to love this after my old wand from another company kicked the bucket. I’m not sure how to explain but this is equal parts too powerful but just doesn’t hit the spot.
I’m annoyed that when I turn the vibration down low,
As soon as I change the setting it goes back to the highest speed. Why does it do that?
As soon as I change the setting it goes back to the highest speed. Why does it do that?
There isn’t a vibration with just a steady buzz. They all have different patterns. Which can be great. But also not. When you’re just looking for one thing.
No, I would not recommend this to a friend.
Response from lelo.comBy Evelyn, LELO, August 27, 2024
Hi! Thank you very much for your feedback, we appreciate it as it helps us improve. We're very sorry to hear your experience didn’t match your expectations. Please know that you can contact us at any time and tell us more about your experience. Have a lovely day!
Written by a customer while visiting lelo.com
Posted by: Dana D.
Verified Purchase:Yes
Power is great, feel is amazing, but too large for my needs. Will order the next size down.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Jake’s
Verified Purchase:Yes
Very nice product complete luxury and powerful my wife absolutely loves it
I would recommend this to a friend!
Written by a customer while visiting lelo.com