Customer reviews from De'Longhi
De'Longhi - La Specialista Maestro Espresso Machine - Stainless Steel
Average customer rating
4.7
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
71
4 Stars
5
3 Stars
1
2 Stars
2
1 Star
2
96%of customers recommend this product.
(
74 out of
77)
Customer Reviews for De'Longhi - La Specialista Maestro Espresso Machine - Stainless Steel
Posted by: Jen In Chicago
Verified Purchase:Yes
This machine could not be easier or more pleasurable to use. I have made multiple drinks since it arrived and they have all turned out great. It's easy to clean too, which is so nice.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Smontag212
Verified Purchase:Yes
This was a replacement for a unit 7+ years old that was high end machine. I did now want to spend same amount of money to replace, thinking 7 years of development new machine would be of equal quality. Unfortunately I was wrong.
Machine is decent but quality of espresso just wasn’t that great compared to what I was used too. I went through half pound of bean just to get a decent pull. Unfortunately the 21mm portafilter just doesn’t deliver a quality shot compared to my prior 58mm portafilter.
The frother is decent and very convenient but I prefer the control of a manual machine and the manual frothing just wasn’t up to par of higher end machine.
Good machine for starters and for price range but once used to a higher quality this is disappointing. I have returned after a week.
Machine is decent but quality of espresso just wasn’t that great compared to what I was used too. I went through half pound of bean just to get a decent pull. Unfortunately the 21mm portafilter just doesn’t deliver a quality shot compared to my prior 58mm portafilter.
The frother is decent and very convenient but I prefer the control of a manual machine and the manual frothing just wasn’t up to par of higher end machine.
Good machine for starters and for price range but once used to a higher quality this is disappointing. I have returned after a week.
I would recommend this to a friend!
Response from De'LonghiBy JM, cst, May 12, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when (designing our units/creating our policies) and we will be sure to notate your observations for future reference.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when (designing our units/creating our policies) and we will be sure to notate your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
4
Tamping sucks. Filter basket stuck the coffee puck
on April 20, 2023
Posted by: Emmanuel D
Verified Purchase:Yes
Tamping isn’t the best not clean. Coffee grinds fall on the side of portafilter and extractions isn’t even. Tried many different grains but non gets great results. Filter basket is cone shaped and won’t accept puck filters and coffee pucks are always stuck so you have to hit the know box in a very violent manner in order to take it off. The crema system works flawless but in general is hard to dial. Not for beginners. In general is a great option.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
2
BEAUTIFUL MACHINE!
on April 18, 2023
Posted by: PISTABACSI
Bought 3 of them and took them all back! If you want cappuccino, this is NOT the machine for you! Don't believe the hype, it does NOT froth the milk well, and since I'm a CAPPUCCINO lover I was disappointed. If you want an outstanding machine, get the De'Longhi ELETTA EXPLORE. All automatic. Works like a charm. Not as pretty as the MAESTRO, but way better!
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, CST, April 18, 2023
Hello, thank you for sharing your experience with your La specialista. We are sorry to hear your experience was not up to your liking, we will keep this in mind when creating this unit in the future. We are glad to hear you enjoy our Maestro unit. Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
BEAUTIFUL MACHINE!
on February 22, 2023
Posted by: pistabacsi
I have written a review yesterday, but I don't see it on your page. I guess you didn't want another negative review. My complaint was like a few others made. It does NOT make a good cappuccino because the auto frothing does NOT work. This is my number 3 machine and my last because I'm taking it back for the last time. In the morning I want a nice CAPPUCCINO not all this aggravation because it does not do what it supposed to do.
No, I would not recommend this to a friend.
Response from De'LonghiBy ND, CST, February 28, 2023
Hello,
Thank you for leaving your review. We are truly sorry to hear about your experience thus far and we would love a chance to resolve your issue. We would love for you to have a nice cup of Cappuccino every morning!
Please feel free to give us a call at (800)322-3848. We are open Monday-Friday between the hours of 09:00 AM-08:00 PM.
Thank you.
Thank you for leaving your review. We are truly sorry to hear about your experience thus far and we would love a chance to resolve your issue. We would love for you to have a nice cup of Cappuccino every morning!
Please feel free to give us a call at (800)322-3848. We are open Monday-Friday between the hours of 09:00 AM-08:00 PM.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: KentuckyGirl4Ever!
Verified Purchase:Yes
Once you learn how to use he machine ... It is incredibly easy to use. My husband says it is well worth the cost. Well built, solid, good looking machine ( as machines go! ;D)
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Charby
Verified Purchase:Yes
Great coffee maker. It’s exactly our recommandations for all who want to make a barista touch when it’s time to make a coffee cup at any time of the day. We love this product.
Written by a customer while visiting De'Longhi
Posted by: KSan
Verified Purchase:Yes
not easy to set a good coffee. We need assistance or know a little bit more about this art
Response from De'LonghiBy N.T., CS Team, December 30, 2022
Hi KSan,
We want to thank you for taking a chance on the La Specialista Maestro Espresso Machine. We would appreciate the opportunity to connect with you and provide assistance. We are available Monday-Friday, 9am to 8pm Est at (800)322-3848. We look forward to hearing from you soon.
Thank you.
We want to thank you for taking a chance on the La Specialista Maestro Espresso Machine. We would appreciate the opportunity to connect with you and provide assistance. We are available Monday-Friday, 9am to 8pm Est at (800)322-3848. We look forward to hearing from you soon.
Thank you.
Written by a customer while visiting De'Longhi