Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Just ok
on September 4, 2022
Posted by: aspittle3
from Middletown, Pa
[This review was collected as part of a promotion.] We currently own the Vertuo Duo. I can't find fault with the way that is set up or it's function. I am sorry to say it is not the same for the next. To start with, and yes this is my view point only, why in the heck to you need wifi to make coffee? The lay out of the NEXT I feel is not a good either. The water canister is in the rear of the machine, instead of on the side. If you have your machine on the counter under shelves, it is difficult to get out to fill. The plastic feels a good bit thinner than the previous model. It may be just me, but I also think it is louder than the duo as well. The food side, the coffee comes out perfectly. The cleaning feature is smart and easy to access with the multi push of the main button. I do think it looks nice on the counter. Over all I'd pick a different model, but the function of this one does seem to be ok.
Cons: Other
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Machine broke after a month of regular use
on September 6, 2022
Posted by: vash
from Virginia
I had Vertuo next machine from last 1 year now. I haven't been using it much though, just occasionally as I was not a coffee affectionate. Last month I suddenly started using it making 1 coffee a day and machine broke down really bad. It stopped brewing coffee all of a sudden. multiple cleaning or descaling did not work. Finally I found from the phone app that its a barcode read issue. I had to waste multiple capsules to test after cleaning machine but it did not revive. When i lifted machine I saw it has been leaking water under it for many days. I think this machine has nothing good except its modern design. I recently purchased the older Vertuo model and I noticed that Vertuo makes so much less noise than my older Next model. 3 stars for Nespresso, not the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 7, 2022
Thank you for your review, Vash. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!!
on September 8, 2022
Posted by: Aara
from Florida
[This review was collected as part of a promotion.] The Vertuo Next is my family’s favorite now. We love espresso. This makes the perfect espresso much better than from the coffee shop. The froth on top is just perfect. There are various capsules to choose from. The cappuccino and lattes are too good. Buying the milk frother soon. Wish it came with a built in frother. Occupies very less counter space. Modern look that is perfect for my kitchen.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great with caveats
on September 10, 2022
Posted by: Jmtutt
from MN
[This review was collected as part of a promotion.] I’ve had my Nespresso for a few weeks and I have been happy with it so far. It is so intuitive and easy to use. A few notes: I am a coffee drinker by nature, so getting used to the smaller drink size has been an adjustment. Also, I do feel that the drink could be just a little hotter coming out of the machine. Yes, it’s immediately drinkable when made, but who doesn’t love to linger over their cup? By the time I get halfway through, it’s cool. This is probably more of a me issue than a Nespresso issue though. Overall, I’m happy with my purchase, but I have not put my drip coffee maker away quite yet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it!
on September 10, 2022
Posted by: Kat C
from Mesa AZ
[This review was collected as part of a promotion.] I absolutely love this Nespresso machine! It’s super fast and easy and the espresso is so smooth and delicious. I like that it has a spot for the used cups and they go right in when you open the machine. If I had to pick one con it’s the big water tank being in the back. It would probably fit well in the corner counter but sticks out pretty far anywhere else but definitely not a reason to not get this machine.
Pros: Convenient, Easy to Use, Makes Delicious Espressos
Cons: Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Missing the Froth
on September 11, 2022
Posted by: slang223
from Gainesville FL
[This review was collected as part of a promotion.] I got the Nespresso - Vertuo Next to expand my inner barista self. I loved the flavor and ease and the variety of sizes but am disappointed that I have to have a separate appliance to make all the recipes that I wanted to try. It should have a attached to steam and froth the milk.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine
Cons: Does not have a built-in milk frother, Bulky
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Eye pleasing design, easy to use and great coffee
on September 11, 2022
Posted by: DroolingDogs
from Lenexa, Kansas
[This review was collected as part of a promotion.] Our household is a big fan of pod coffee since every member likes different flavors and types of coffee. The Nespresso Vertuo Next is by far the best pod coffee machine and coffee we’ve ever had. When we first unboxed the device, it was a bit intimidating, particularly when it talks about an app and WiFi. While we did set up the app, you can use the machine without it. It's a slick-looking machine and super easy to use. While it doesn't take up as much space as our other pod coffee machine side to side, it is deeper. At first, I thought we were limited in flavors, but once I went to the Nespresso website, I was super impressed with the options. Another great bonus is that you can recycle the pods. Nespresso will send you an envelope to return the used pods for recycling free of charge.. We're definitely happy!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great compact unit
on September 13, 2022
Posted by: Saj1234
from Austin, TX
[This review was collected as part of a promotion.] Got this for my wife because our espresso machine has been on the fritz. This thing is easy to use, and best of all its very thin, so it doesn't take up much space at all. We now have 3 coffee machines in our coffee bar area and this one fits in the best. Also really like the flavors that were getting out of the larger pods. Overall this is probably the only machine you need.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA