Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
The Vertuo Next needs to be recalled.
on October 20, 2021
Posted by: abcND
from Westminster, CA
This is an excellent machine.. when it works. This is my 2nd one in just over 4 months, both stopped working. The machine would try to warm the water, and two flashes of orange light and then solid blue. This is frustrating and after researching, tons of people have had the same issue. This has got to be one of the worst model and should have never be allowed to be on the market. I don't recommend this model and hoped that Nespresso pull this from the market.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine stopped working after 2 days
on November 16, 2024
Posted by: DanieElle
from Seattle, WA
My machine stopped working after 2 days. I was able to get the machine up and running, connected to WiFi and poured a few cups of coffee. The following day, my machine would not turn on, despite trying multiple outlets for power sources. Very disappointed. I spent a lot of money on a machine for it to malfunction so quickly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Pop+ machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it works its great.
on December 23, 2021
Posted by: Ungato
from CA
I have had my Next for a couple of months and some days it works amazing. But every once in a while, it just doesn't want to make coffee. The craft feature is great for having multiple cups. But again, I can only use the machine about half the time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 28, 2021
Thank you for your review. We understand how frustrating this can be, and we recommend contacting us at 800-562-1465, so a machine expert can troubleshoot with you thoroughly. We are available 24 hours a day, 7 days a week. Additionally, we have self-assistance available at Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on November 6, 2024
Posted by: KB
from TN
We took a chance on the Vertuo Pop Plus and are returning it. We wanted something smaller and wanted to try some of the larger pods. 1. It is super noisy. If you live in close quarters it is noisy enough to wake others up in the morning. 2. It's hard to close and just feels overall cheap. Our older model is much better quality, not as noisy, and easier to open close / use. 3. It's not as frothy as our older model. A personal preference, but a big minus for us. 4. The coffee didn't feel overheated temperature wise, but it smelled and tasted overheated. For reference, exact same pods used in the older machine the same day, so definitely a machine issue vs a pod issue. Just some things to consider if you're looking for a smaller machine; this one may not be it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 7, 2024
Thank you for your review. We’re disappointed to learn you're not enjoying the Vertuo Pop and we'll be happy to assist. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 21, 2022
Posted by: ktexidor23
from Clarksville, TN
We bought this almost a year ago and have had so many problems with it. Not only has it been leaking water from the bottom, it won't connect to our wifi, so we cannot update the firmware. We have tried talking this through with customer services and they were unhelpful. We really do not want to waste more money to buy a new one. Buyer beware that Nespresso has not worked out any issues with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 22, 2022
Thank you for your review, Kathryn. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under at least a one-year warranty. Please call us directly to speak with a machine expert for comprehensive troubleshooting and next steps. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unfortunately these reviews are true...
on July 16, 2022
Posted by: iwantmycoffee
from Irvine CA
My machine stopped working after descaling and cleaning. After spending hours on the phone and cleaning so many times, it still couldn't read the capsule. About a box of capsules were wasted, I gave up. They sent a refurbished replacement, and it went out after just 3 cups of coffee! Now I stuck with all these capsules with no machine. It is great when it works! I am exhausted!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , July 18, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase a new Evoluo to continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many problems
on November 23, 2022
Posted by: Bitter Cup
from Los Angeles, CA
Stay away from this machine. My third and worst machine. The top sticks every time. The cup holder too small for most cups, be prepared because it will knock your cup of coffee off since it also shakes in operation. Most cups have grinds in it. There are more problems, but I'll stop. Just don't purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , November 25, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, but very unreliable machine
on June 24, 2022
Posted by: Shan
from New Hampshire
I got my first machine back in October 2021 and man, the coffee is SO MUCH better than keurig, I was SO EXCITED; HOWEVER, after 2 months, the machine stopped reading pods and after endless troubleshooting and wasted pods, Nespresso sent me a replacement machine, AWESOME. I've now had this new machine for a few months now, and about a month ago it started being finicky again. It won't read pods for days and then all of a sudden, it will. I take all the proper care of the machine and all, but when I just want a cup of coffee, it gives me a hard no. Lots more trouble shooting and wasted pods. Still won't work. You've been warned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
Hello Shan, and thank you for your review. We are disappointed to learn that your Vertuo Next has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA