Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
too unreliable to be of value
on March 9, 2022
Posted by: cgt
from NorCal
This machine has only lasted a few months for me before failing. Sounds like a broken piece in the head as it spins.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT GET THIS MACHINE!
on March 9, 2022
Posted by: SLR7319
from Atlanta
I am on my 3rd machine in less than 10 months and now have to send this one in to be repaired. Disappointed in this model is an understatement. Their customer service is great but they should have put equal effort into R&D before releasing this model. Don't waste your time or money on the Next!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be sent to the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the best machine…buy the Vertuo not the Next
on March 10, 2022
Posted by: Mememe23
from Chicago, IL
It makes excellent coffee but… it is difficult to close and brew. I found myself always slamming it. It was a chore to make coffee. You can’t really clean it so the coffee grounds build up (from trying to close it several time each time you want to make coffee). Eventually it broke. Nespresso did replace it but I opted for a different machine. So glad I did!! Got the Vertuo machine and it is night and day. 1000x better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be shared with the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Had for 3 months and water tank is breaking
on March 11, 2022
Posted by: Colescrusade
from Fort Worth Tx
Really loved this machine, but after three months use- the water tank is breaking into pieces and system is having difficulty pulling the water from the tank. CS was nice but no replacement part available. I would preferred a replacement machine all together, but not offered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 12, 2022
Thank you for your review, Jennifer. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great while it lasted
on March 12, 2022
Posted by: FAQ
from Los Angeles, CA
The machine worked great for the first month; after that, it went downhill. The device was releasing cold water. After that, the machine will finish the entire water tank without stopping.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Based on what you have described, the machine may be stuck in descaling mode. You can find and follow How-To videos on the Nespresso website to exit descaling mode. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next vs Vertuo Original
on March 18, 2022
Posted by: Sandman
from TX and CO
The Vertuo Next is a step backwards. Would give it a 1 but the coffee still tastes great. From the beginning the machine asks to descale so often, it is simply not worth the time and effort. If you unplug it, you have to descale before you can make another cup. It has taken the enjoyment out of using the machine. This is a design flaw for certain. I have both the new Next and the older Vertuo original and the Orignal simply blows the Next away. Spend more money and go for quality. This is a real shame for the Next series as Nespresso coffee is better than every other pod coffee, period. Wish I could return the Next or replace it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine has serious issues
on March 18, 2022
Posted by: MrG
from Chicago
First off, when the machine works it brews great and delicious coffee. Unfortunately, the design and the build of this machine have serious flaws. I have had THREE machines in less than 15 months and all of them broke down and do not work anymore.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machine didn't last a year, & was special edition
on March 18, 2022
Posted by: Bunn
from Tarboro NC
Machine purchased June of 2021, replaced on March 18th for overflow. Unfortunately this was a very rare special order machine that they replaced with another limited edition but didn't offer any other incentives. Very good experience with Tech Support (including a live video engagement for support), replacement was no questions asked, but really disappointed that I have to get a new machine in less than a year, much less this was a significant gift.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA