Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Awful
on February 24, 2022
Posted by: Tillie
from Manhattan KS
I went through two of these in two months and gave up and completely switched machines. Nespresso was very kind, but I do not recommend this machine. It would glitch, pour water everywhere, stop brewing, etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 26, 2022
Thank you for your review, Tillie, and while we understand you were disappointed we trust you'll allow us to restore your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT WASTE YOUR MONEY
on February 27, 2022
Posted by: sammynyc
from Brooklyn NY
I bought my Vertuo next in November and is was amazing for the first couple of months until I got a blinking orange light and the machine refused to work. Nespresso was amazing and sent me a replacement machine that worked for all of two coffees before never turning on again. Get a different version this one is TRASH
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Samantha. We're pleased our service met with your expectations. We stand behind our brand and are at your service 24/7 to assist you with any questions, comments or concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Bought in July 2021 stopped working in Jan 2022
on March 2, 2022
Posted by: Raj66
from Tampa, FL
I am very disappointed. It makes great coffee but i was surprised that it stopped working. This machine is not inexpensive and i expected more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Raj. We're dismayed to learn that your Vertuo Next machine has stopped working. We are pleased to offer comprehensive troubleshooting as well as in and out of warranty options for your machine. Please do not hesitate to contact us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Finicky
on March 3, 2022
Posted by: Gloria
from Orange county, California
I bought this a few months ago and I wish I would’ve returned it. Closing it is really difficult. This never happened with any of the other machines I have had. Sometimes the water doesn’t go through but ends up in the capsule dispenser. A huge hot mess. I am so disappointed because normally Nespresso makes a great machine but not this time!!! Don’t buy the machine try another one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Gloria. We are dismayed to learn you’re experiencing issues with your Vertuo Next machine. We understand your frustration, our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We would be happy to offer you troubleshooting assistance, we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 3, 2022
Posted by: Tiff
from Illinois
I bought my Vertuo Next about 3 weeks ago and it has been working FLAWLESS!! I love this machine, it can a bit loud but it’s only for a few seconds. I love the different flavors they offer, also the milk frother is to notch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso service outweighs machine issues
on March 4, 2022
Posted by: Portwind
from Naples Fl
This is my 2 Nespresso machine. The first became noisy but worked till I replaced it. This model looks great but has had a few brewing issues over time. The first was resolved by customer care over the phone but a a few months later it stopped brewing. It would clean using the triple click but not brew. Late on a Sunday night a customer care rep went through the diagnostics with me and simply said “ I’ll send you another machine. Retrun this after receiving new one. Which would you like……” had new machine in a week and was sent a sleeve of my choice of coffee for my trouble. This company is super. A coffee maker is an inexpensive machine. The company is super.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Thank you for your review, and we are happy to hear that our team was able to assist you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
We loved our Nespresso Virtuo BUT
on March 8, 2022
Posted by: Debrzog
from Dallas,TX
But it died after 3 years and we were excited to try the Virtuo next. It seems to work OK, BUT the coffee comes out Luke warm. We have only had it a few days but if we can't fix this we will take it back. How do we get the coffee to be piping hot?
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machines are designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk and sweeteners can decrease the temperature of the drink. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Decent coffee, unreliable machine
on March 9, 2022
Posted by: Tharme1969
from Detroit, MI
Avoid the Next, stick with regular Virtuo machine. It leaks from the top, and there's grounds in my cup which I've never experienced with a Nespresso machine before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA