Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Vertuo Last
on February 14, 2022
Posted by: LakeHouseFamily
from Lake Geneva, WI
We have enjoyed the VertuoPlus for 2 years in our home with no problems. Our daughters thought my husband would enjoy the VNext at our lake house. Since it brews a carafe we could get rid of our Keurig and regular coffee maker and just have 1 machine on the limited space counter. From the beginning, this product has been a dud. First, it blew out the fuse of the outlet in our kitchen - the same one we had the Keurig plugged into. The open/close mechanism is hard to use and always feels like we are going to break it. Much prefer the VPlus design. The other (and biggest) complaint is for no seemingly logical reason half the time this thing doesn't work. The light keeps blinking yellow. The only way to fix is to unplug and replug the machine. So every morning I feel like it is playing slots in Vegas. Will the light be the right color? Will the coffee actually brew or will I have to rescue the unused pod from the waste area and go through the battery of troubleshooting to get the darn thing to work. I would say just having the carafe feature is definitely not worth it for this dud of a machine. The engineers who designed this model should be fired - it is an embarrassment to the Nespresso brand. It is so disappointing since we love our original Vertuo. In reading the reviews I also find it suspect that most of the 5-stars came from people who got the product for free. Buyer beware!
Response from Nespresso USABy Antonia R., Customer Service, February 15, 2022
Thank you for your review. We appreciate your loyalty as a Nespresso customer in choosing the Vertuo Next, though we understand you were disappointed. Please keep in mind that we stand behind our brand and are available 24/7 to troubleshoot and assist you with your Vertuo Next. Call us directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty model
on February 15, 2022
Posted by: Camp
from Fort Worth, TX
We've gone through 2 of these machines in less than 3 weeks. First one just stopped working out of no where, second one started profusely leaking water everywhere and really only working when it wanted to (only owned it for 8 days). Finally called Nespresso and am getting it exchanged for the Virtuo even though it's an older model. Really disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 16, 2022
Thank you for your review. We share your disappointment that you've experienced issue with two of your Nespresso machines. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a new Vertuo replacement machine. If you need any assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of junk
on February 16, 2022
Posted by: Sg
from Las Vegas
Bought one, broke within 5 months. Second one broke within six.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on February 16, 2022
Posted by: Bsb221
from Ohio
We got this product as a gift. Love the coffee but it only works for 4 weeks then stopped. They are sending a new one but I have little hope based on all the other stories on here about faulty machines. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. We recommend performing a Cleaning Cycle once a week to maintain the health of your machine. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Convenient and good enough, when it works
on February 17, 2022
Posted by: YD
from San Francisco, CA
1. I got this machine from a friend as a house warming gift. Used it for 3-4 months then it stopped working. I got a replacement unit and same thing happened again. Got another replacement (different model). Still waiting to get it, but hope it will work better.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. As part of your machine’s maintenance, we recommend you follow the Clean Cycle at least once a week, to rinse away any granule and residue buildup in the head of your machine. For a hotter cup of coffee, we recommend preheating your cup with very hot water to help preserve the temperature. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Used it for three weeks, then it stopped brewing
on February 21, 2022
Posted by: Sad bc no coffee
from Seattle, WA
I got this as a Christmas gift and got it all set up as soon as I could. It worked great for the first week, then it would take a little bit to actually start brewing (I would have to open and close the top a few times to finally get it to brew). Now it just lights up as if it’s ready, I push the button and then nothing happens. This apparently is not an uncommon occurrence with the vertuo next if you look online. Google “Vertuo next won’t brew” and you can read all the other posts from people experiencing the same thing. Really disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks every couple months
on February 21, 2022
Posted by: CV
from Dallas
The machine design is downright poor. I’ve replaced mine multiple times and have no hope that I won’t have to replace it again in the near future. Unfortunately I think it’s the best looking machine; it functions better as a decorative object than a coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Issues since purchase
on February 23, 2022
Posted by: ajvol
from Knoxville, TN
I have had issues with our Nespresso Vertuo Next since we purchased in August 2020. The issues have continually gotten worse and can only get one brew before having to unplug to reset machine. I would not recommend this product sadly because I do love the coffee it brews when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Andrea. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA