Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Do not buy
on January 17, 2022
Posted by: Alex
from Seattle, WA
This is a poorly built product. I’m on my second one (first broke) and this one is now leaking coffee out the base.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello Alex. Thank you for your review, and we are disappointed to hear that your VertuoNext is leaking. All machines come with at least up to a one year warranty, and a lifetime of troubleshooting support. We can see that replacement machine is being processed to be sent to you. Should you need any additional assistance, please don't hesitate to call us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
+1 star only for Nespresso support team
on January 20, 2022
Posted by: kkoart
from OR
Stopped working after 6 months. Previously owned Vertuo line for 4 years and never had any issues. Thank you, Nespresso for a replacement (they were able to replace it for a different model). So, I stay with Nespresso for the service quality. Always so helpful!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buy any other model, stay away from the Next.
on January 20, 2022
Posted by: KeeganB
from Clemson
Machine was fantastic for the first 2.5 months. Then it started leaking down the sides every time it brewed. I had to keep a dishtowel on the counter beside it and it would soak that towel after only 2-3 brews. That doesn't include the water that would pool up underneath the machine. After a few weeks of leaking it stopped brewing altogether. Lots of troubleshooting alone and with support failed and it never came back to life. Support replaced the machine with a different model. The support service was good. I love my Nespresso coffees, but I recommend any other model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review, Keegan. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Started Great - Didn't End Well
on January 21, 2022
Posted by: Vee
from Detroit, MI
I ordered this machine about a year ago and loved it. Recently, I went to the machine for a cup of coffee minutes before a 90-minute meeting and...nothing! I tried several times and the coffee would not brew. It stopped working, without any warning signs and I was very disappointed. One good thing is that Nespresso has excellent customer service, and when the trouble shooting didn't work, I was offered a free replacement. I ordered a different Vertuo machine due to negative reviews of the Vertuo Next' am in love with my Nespresso coffee again!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 24, 2022
Hi Vee, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and you received a replacement Vertuo Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous Machine, Better Coffee
on January 21, 2022
Posted by: CoffeeNut69
from Oklahoma
I have had my Vertuo Next Premium for 2 months now, and it is overall a wonderful machine. It makes excellent coffee and looks stunning in our kitchen. My only two complaints are that the water tank is a little too small and it is difficult to close and lock. Locking in a pod should be an easy, one-handed operation, but my wife can barely close the thing with two hands, so she will hardly use it. I, on the other hand, love the thing.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi CoffeeNut69. Thank you for your review. We are thrilled to learn you are enjoying your Nespresso Vertuo Next machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks Water
on January 22, 2022
Posted by: John
from Myrtle Beach, SC
Machine leaking water everywhere. A visit to google shows the Vertuo Next is leaking for dozens of owners.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 24, 2022
Hi John, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and you will be receiving a replacement Evoluo Machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can't wait to get up & start my day with this
on January 26, 2022
Posted by: KathiO
from San Diego
Not only is the machine beautiful to look at but the coffee is A M A Z I N G. This is my second unit. I have had the CitiZ for about 5-years (our whole family has them) and loved that model but I bought my son a Vertuo Next for Christmas a year ago and the coffee flavor and crema is off the hook. Rich creamy flavor as good or better than anything you would get out. I like super strong coffee so use the double-shot pods. I am up in Lake Tahoe visiting a friend and literally had to bring it with me. Now he wants one hahaha. I did have a little issue with this unit at first but called customer service and they were every bit as awesome as their products.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Noisy
on January 26, 2022
Posted by: Nic
from Chicago
This is my third machine. I bought this version only because I thought it could be set for morning coffee. It cannot. The Bluetooth rarely works. The orange light blinks constantly and there are always grounds in my cup. It’s also extremely loud, and the water reservoir is small so must be filled constantly. The dreaded blinking orange light goes off after three cups. Annoying!! The large coffee was discontinued on my old unit, Delonghi, which I loved . Overall disappointed with this unit.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA