Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Grows MOLD!
on September 24, 2021
Posted by: Coffee fiend
from Pismo Beach, CA
We have 2 of these machines-plus a Original and a Vertuo. One of these Plus machine is made by DeLonghi and the other by Breville. They both have this rubber tube for steam -I'm guessing?- though the Vertuo doesn't have that problem. Coffee leaks out of that tube-that feeds into the capsule container. Mold forms within a day so it has to be cleaned all the time. No mention of this anywhere in the literature or in the details on the website. We found out when we went to move the machine and coffee leaked all over! The Breville gets so clogged up with coffee residue that it won't even close properly. We went back to our old Vertuo machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not my favorite machine
on October 19, 2021
Posted by: Fran40
I bought this machine as an "upgrade" to my VerturoPlus machine of three years (with no problems) and haven't been a fan since day one. Significantly louder than the VerturoPlus, the capsule ejector works about once every 20 times, and the container the capsules fall in gets moldy after a couple days, so I grab the pod out every time now and wipe out the machine to prevent any build up. If I wouldn't have given away my VerturoPlus, I would return this machine. I would not recommend this machine over the VerturoPlus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We're happy to provide you with further assistance with your VertuoNext machine and feel confident we can resolve the issues mentioned. The machine comes with a one-year warranty and we offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Much noisier & heavier than my Vertuo
on October 20, 2021
Posted by: Sunshine
from Orlando&Tampa, FL
Purchase this “smaller footprint” Vertuo Next to use in interim work rental place. It is quite loud, brews the same as Vertuo at home, but heavier although smaller footprint.
Should have bought another Vertuo…
Should have bought another Vertuo…
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, October 22, 2021
Hi, Sunshine. Thank you for your review. We are sorry to learn you were not happy with the Vertuo Next machine as it is louder than your machine at home. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
AWFUL MACHINE - TERRIBLE QUALITY - LEAKS!!
on October 30, 2021
Posted by: CUP OF BRIAN
from NEW JERSEY
BEWARE!!! - I HAD 4 MACHINES REPLACED AND THEY KEEP BREAKING AFTER 1 MONTH. LEAKS EVERYWHERE AND FAILS TO MAKE A CUP OF COFFEE. KNOWN ISSUES WITH THIS MACHINE, CHOOSE ANOTHER MACHINE TO AVOID ISSUES
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 1, 2021
Hi Cup Of Brian. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. We are, however, happy to see you were able to speak with a Machine Expert and set up a replacement for your machine to the Evoluo machine. Once you have received your replacement machine, please contact us to complete the registration. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not reliable at all!
on November 8, 2021
Posted by: kila
from Fountain Valley, CA
I bought the first one, which was only worked for 2 months. Replaced the second one, which was still not good, stopped working after 2 months, wasted so many capsules. Replaced it again with Evoluo, which gave me the leaking water tank, not even work at all. Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Thank you for your review, Sheila. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Evoluo comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, not great reliability
on November 23, 2021
Posted by: tydg94
from Boston, MA
Title says it all. First machine quit working after 10 months. Nespresso sent a replacement and that one lasted 3 weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Tydg94, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!!!
on November 27, 2021
Posted by: Abby
from Michigan
I bought this machine in November 2020 and it worked amazing for the first 11 months. Then randomly I could not get it to brew for the life of me. It seems to be a consistent issue where it starts to brew, blinks two orange lights and then nothing. I’ve wasted so much money on unused pods and so much time trying to get it to work! I ended up getting a replacement machine, which started doing the same exact thing only two/three weeks later. This machine is extremely frustrating and not worth your time! Thankfully, the awesome Nespresso team is sending me a new model but they need to discontinue the VertuoNext. There is no reason I should go through two machines within a year, both having the same unresolvable issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review, Abby. We are disappointed to learn about your issues with the Vertuo Next machine and are glad you were able to speak with a machine expert to exchange your machine. The two blinking lights you experienced can be the result of user error, such as the machine head not being fully locked, the brew unit being unable to rotate, etc.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions about your new Vertuo machine, please visit the Vertuo section of Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT buy
on November 29, 2021
Posted by: Sandy S
This is my third type of Nespresso machine. It is absolutely horrendous and I am so disappointed because I love my other two. I have already had to have a new one sent from Nespresso and will have to have another one sent now. Absolutely ridiculous that they keep selling this faulty product!!! If you want constant heavy leaking and mold then this is the machine for you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Sandy. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoLine machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA