Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Amazing
on January 3, 2022
Posted by: Danielle
from Philadelphia
Received this machine for Christmas and I absolutely love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted 7 months!
on January 4, 2022
Posted by: Daisy C
from New York, NY
This is my second Nespresso machine and it didn’t last just like my first one (Vertuo Next). It leaks all over my counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review Daisy. We recommend checking the water tank is securely positioned before brewing again. Additionally, be sure to empty the capsule container, as the normal backflow from the Vertuo Next machine can be perceived as a leak. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No Issues a Year In
on January 5, 2022
Posted by: bayleync
from North Carolina
While helping a friend look for a Nespresso, I decided to read some reviews on the model that I have & was honestly pretty surprised to see the low rating. I received my Vertuo Next as a Christmas gift last year (2020) and have loved it ever since. My machine has not had any issues, other than needing to be cleaned two or three times, & I use it several times a week. With so many reviews mentioning leaking, I am wondering if newer ones are being made with different pieces or material that is causing this issue. Either way, the coffee I make with my Vertuo and milk frother (I have the silver one with four different buttons) is honestly just as good to me as any cafe & know I have saved so much money over the past year by making my lattes and coffees at home instead of going out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine so far
on January 8, 2022
Posted by: Flor137
from HTX
The bad reviews scared me but I still purchased it. It's worked awesome since day one, best coffee I've ever had. Spouse and I have made numerous of coffees on since we first purchased it. We been extremely happy with it and hopefully it doesn't break on us like most people have been reviewing about. Almost 2 months with it we'll see how it goes from here!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wish the coffee was hot
on January 15, 2022
Posted by: Chelsea
from Yorba Linda CA
I bought on 1/1/22 as a spontaneous birthday present to me. Coffee is delicious, but it's not hot enough. I wish you could increase the temperature settings, I would prefer not having to preheat my mug. Additionally, I loved the milk frother when I sampled it...but it never appears to work when I use mine.the button flashes red. It doesn't heat up the milk or froth. Is there a min amount you need to add in order to froth the milk? I cleaned the frother after each use, and it still doesn't work
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We’re dismayed to learn your new Aeroccino3 doesn’t froth and heat your milk, which would increase the temperature of your coffee beverage, by adding hot milk. Your Vertuo Next and Aeroccino3 both come with a one year warranty and a lifetime of troubleshooting. We’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465. Please reach out to use at your convenience so we may address your frother issues to elevate your coffee beverage temperature and experience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Multiple Problems
on January 16, 2022
Posted by: Nina M
from Washington, DC
I got this machine over a year ago and within a few months of having it, I had to get a replacement one. It stopped working out of the blue. So they replaced the machine and now the "new" one is having the same problems!! Ridiculous! And now they are replacing it again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, Nina. We are disappointed to hear about your experience, but we are glad that you are receiving a replacement machine. All machines come with at least up to a one year warranty and a lifetime of troubleshooting services. Should you need further assistance, please don't hesitate to contact us at: 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
It broke after less six month of purchase
on January 16, 2022
Posted by: Yama
from Arlington, VA
Honestly this machine is poorly made. To open it not always easy, and sometimes the coffee is not coming out. I am not recommending this machine at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine doesn’t always dispense your coffee. We recommend calling our toll-free number 800-562-1465 at your convenience, to speak with a machine technician, to find a satisfactory solution. We’re available 24 hours a day and 7 days a week for your convenience. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on January 17, 2022
Posted by: gif24
Solid white light and no brew after owning for 1 week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, and we are disappointed to hear that there are issues with your VertuoNext. Our machine experts are on hand to provide you with troubleshooting services. They can be contacted at 800.562.1465.
Written by a customer while visiting Nespresso USA