Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
I love this machine
on December 2, 2021
Posted by: DAP
from NJ
I purchased my vertuo next machine last week. I absolute love it. I love the 6 sizes of coffee brewing including pour over
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi DAP. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating and unreliable
on December 3, 2021
Posted by: TG
from Colorado
It's broken twice and is now out of warranty. Nespresso "repaired it" the first time but it only worked for a month before breaking again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Tim. We share your disappointment that you are continuing to experience issue with your Nespresso machine after repair. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We understand your machine was returned from repair on October 18th, 2021. You have six months extended warranty from the first repair to submit the machine for a second free repair if you are still having issues. Please call at your earliest convenience, so we can troubleshoot and set up a second repair if necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Failed Units in Less than A Year.
on December 8, 2021
Posted by: CStone
from Phoenix, AZ
After believing that we were "upgrading" from our existing wonderful VertuoPlus machine, we have required two warranty replacements of this VertuoNext machine in less than a year, while our original VertuoPlus machine continues to make wonderful coffee. Thankfully, customer service was able to replace this machine with a different model during this most recent failure. This VertuoNext machine (speaking for the two that we have used) is comparatively less efficient at extracting liquid from pods, resulting in liquid remaining in used pods that does not exist in other VertuoLine coffee makers.
We performed the "cleaning cycles" as prescribed (even though we've never had to do this with any other VertuoLine machine) and the machines still failed due to "clogging" errors after approximately 6 months of service each. We are a household of two and use roughly 14 pods a week, so I would not consider our use to be abnormally high.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We appreciate your feedback regarding the Vertuo Next machines. If you need any further assistance, please contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Makes good coffee
on December 9, 2021
Posted by: Carolo
from washington dc
Sometimes has technical issues. There should be one more button to hard reset the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on December 13, 2021
Posted by: Lorebore
from Jacksonville, FL
I’ve never had so much trouble from a coffee machine. Mine didn’t even last 7 months. When I run a pod, water leaks everywhere to the point that it has stained my countertop. The coffee comes out as a minuscule amount. The descaling is a nightmare. This machine is an absolute joke and I will make sure no one I know buys this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Ours is also leaking!
on December 16, 2021
Posted by: Erica
from Atlanta
Help! We got our machine as a gift 3 weeks ago and it’s leaking out of control. It’s unusable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 17, 2021
Hi Erica, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pretty But Not Very Good
on December 27, 2021
Posted by: Artist28374
from Pinehurst, NC
I bought this in November and at first I liked it. It is pretty and I liked having more flavors etc. And the coffee was hot.
Now the coffee is barely hot and every cup requires you heat the coffee cup first. And the coffee isn’t as good as the old machine was. The coffee just looks fancier.
And as far as I can tell there is no reason for it to be connected to wifi.
I never thought I would say this but the Smart Keurig is better.
It is too expensive Just to be Pretty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B., Customer Service, December 29, 2021
Thank you for your review. The barcode underneath each capsule ensures your Vertuo Next machine brews each blend to the specific programmed temperature that is best-suited to that coffee, as defined by Nespresso Coffee Experts. We recommend connecting your machine to WiFi quickly troubleshoot your machine alerts in real time, access how-to videos and maintenance tips and keep your machine current with important maintenance updates. For more information, we recommend reaching out to us at 800-562-1465. We are available 24 hours a day, 7 days a week via the toll-free number, listed below.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakx3
on January 2, 2022
Posted by: Tygerwood
from Punxsutawney PA
I received this in May as a Mother’s Day gift it started leaking water from the top sides about 2 months after that and they have replaced it 2 more times each having the same issue. I asked if I could just pay to upgrade to a different model, but they will not let me. They are having this 3rd one sent back for repair. This leaves me without a machine 2-4 weeks. 3 machines same problem all within 6 months. I have yet to go through 10 sleeves of coffee since May. I do not recommend this model!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. For machine maintenance, we recommend following the first time use steps once a week, for optimal machine performance to make the perfect cup of coffee. Please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA