Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Amazing coffee machine!
on June 17, 2023
Posted by: Payasa
from North Bay Village, FL
[This review was collected as part of a promotion.] First coffee machine ever, love it and the craftsmanship is like no other!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
best ever
on June 22, 2023
Posted by: Jonquil
[This review was collected as part of a promotion.] This is my fourth Nespresso coffee maker, and the Pop plus is my favorite. The most coffee is extracted, and the same cappuccino tastes much better now than it did before. The fact that it takes up less room is a plus. Hopefully, it will last longer than my prior macnines, which all only lasted for 2 to 3 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great little machine, perfect size
on June 22, 2023
Posted by: Ken
from Springfield, Missouri
[This review was collected as part of a promotion.] I bought this due to low cabinet height. Works like a charm. I love nespresso. Flavor and smoothness like nowhere else. Those other pods(K) can't stand up and the machine don't last. That's why I switched to Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Well made, but hard to close
on June 27, 2023
Posted by: James
Got this machine for Christmas gift. Stopped working several times due to build up around sensor. Also, This is not a good choice if you have weak hands because the locking mechanism is hard to close.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still love Nespresso after 10 years!
on July 1, 2023
Posted by: Loyal Fan
from MN
[This review was collected as part of a promotion.] This was purchased to replace a 10 year old machine. We liked that it could fill a carafe and that the footprint was smaller than our original Vertuo. Ultimately, we disliked it was too tall to fully open under our cabinets (at normal height) and it was much harder to close/lock the top than our Vertuo original. It also pushed out much further then expected on the counter due to water tank in back which is also smaller than the Vertuo so it needs refilling more. And the used pod holder is also much smaller - and filled with water/condensation? We decided to exchange and go back to the Vertuo style. A major dislike with the new machine is extra branding on the drip tray (Breville white color/font) in addition to Nespresso in silver/black on top (which is tasteful). Nespresso's partnership with other manufacturing companies should not mean the original dressy design gets bumper sticker'd with more branding. Its like putting a bumper sticker on a high end car - tacky!
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are sorry to hear that the Vertuo Next machine didn't meet your needs, and will be sure to forward your feedback on to the appropriate teams here for further review. Should you need any assistance with your new Vertuo machine, please don't hesitate to reach out. We are available 24 hours a day, seven days a week at 1-800-562-1465 for your convenience. Thank you for your continued loyalty!
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly!
on July 5, 2023
Posted by: vegasgirl96
from Dayton, Ohio
[This review was collected as part of a promotion.] I bought my Nespresso Vertuo Pop almost a month ago and I use it every single day. It is so easy to use. I have so many different types of coffee to choose from and I don’t feel the need to go out and get coffee away from my house anymore! Totally worth the investment. Do it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not hot
on July 7, 2023
Posted by: ptnyc
from New York, NY
It is a nice compact size. However, the coffee is not hot. Within a few minutes, the coffee becomes too cool to enjoy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 8, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The Vertuo Pop Plus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the temperature issue mentioned with prompt and comprehensive support by phone. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Compact Machine
on July 7, 2023
Posted by: BaccaBeach
from Frederick, MD
[This review was collected as part of a promotion.] Purchased this machine for our vacation home that has minimal counter space. This little machine fits our space perfectly and works just as well as the big machines!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA