Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Love, love, love the size of my Vertuo Pop Plus
on May 28, 2023
Posted by: Nespresso4ever
from Mandeville, Louisiana
[This review was collected as part of a promotion.] I brought this second Nespresso machine for an extended beach vacation house. It is just perfect, all the Nespresso functions and flavor in a compact package! Bravo!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on May 30, 2023
Posted by: Linda1
from Walnut Creek, Ca
[This review was collected as part of a promotion.] I really am enjoying Vertuo. It’s so easy to use. I love all of the fabulous coffees. It’s just the perfect size for my kitchen counter. I look forward to learning all the different coffee recipes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small package but big flavor!
on May 31, 2023
Posted by: CoffeeKel
from Panama City, FL
[This review was collected as part of a promotion.] My first Vertuo coffee pot - and it works great. The crema is fantastic, and it is ready to brew in about 30 seconds. I had heard the temperature wasn't as hot on the Vertuo line but it is perfect. Very happy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Unit, even easy for travel!
on June 9, 2023
Posted by: dbaugus
from Moscow, ID
[This review was collected as part of a promotion.] We bought the pop+ primarily for travel to have Nespresso wherever we go! Worked great with no issues! Would recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice compact machine that brews excellent coffee.
on June 12, 2023
Posted by: PsycoCavr
from Sterling, Va
[This review was collected as part of a promotion.] I purchased this Nespresso to go in my RV for camping.
I like the smaller footprint and lower height of the machine. It makes coffee that is as good as my full sized machine.
My only issue is the water container is fixed to the one side and nto movable
I like the smaller footprint and lower height of the machine. It makes coffee that is as good as my full sized machine.
My only issue is the water container is fixed to the one side and nto movable
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee but is LOUD and can be hard to lock
on June 12, 2023
Posted by: Amy A
from San Diego, California
I recently purchased the Pop+ after my 4-year old Evoluo machine died (specifically, it leaked a lot from the bottom of the machine) . The Pop+ brews delicious, hot coffee as expected. The only negative feedback I have is 1) locking it requires 2 hands as the top doesn't come down all the way when you close it, and 2) this machine is LOUD. I really wish it was much quieter like my previous Evoluo and Vertuo machines.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, June 13, 2023
Thank you for your review. The VertuoPop Plus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get the Plus or Pop
on June 13, 2023
Posted by: L
[This review was collected as part of a promotion.] The next has too many issues, grinds in your drinks, etc
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, June 14, 2023
Thanks for your review, Lauren. We stand behind your brand and every machine is covered under at least a one-year warranty, so please call Nespresso directly, 800.562.1465. A machine expert is looking forward to ensuring your 100% satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not buy it again
on June 15, 2023
Posted by: Florida is Unhappy
Replaced my large Nespresso machine with this smaller one 6 weeks ago. However, it is very disappointing. It doesn’t automatically adjust for pod size and the machine itself is flimsy. I have to open and close the top while holding it with the other hand, otherwise it fall over. Not what I expected from Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. This is certainly not the intended experience for our valued customers. We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA