Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Small Machine with a Loud Heart
on April 10, 2023
Posted by: RockWafflez
from New York, NY
I bought this machine over the weekend and I can humbly say I'm enjoying the machine for now as it's working as intended. The machine doesn't take up a lot of counter space and I can say the fun colors will definitely make it stand out on your counter or where ever you go. My only flaw with the Machine is that as its reading the Capsule and brewing the coffee, the Machine is pretty loud and the Crème on the coffee doesn't come out as thick as say the Evoluo or Vertuo Plus. But if that's two things you can look past you wont go wrong with this purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Variety and service is SO GOOD
on April 13, 2023
Posted by: Huggyviking
from New York, NY
[This review was collected as part of a promotion.] I was gifted this machine and it wasnt' working after a couple months, after a 15 minutes phone call with the service team, not only did they walk me through how to clean the machine, they quickly replaced my machine and I was enjoying single, double, intenso, and other types within a week. Such a great experience both with my new machine's yummy options as well as a fantastic backup team to ensure I don't go without coffee :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buy something else.
on April 16, 2023
Posted by: CE
from Ky
Machine has been a nightmare.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks after a year!
on April 16, 2023
Posted by: TWilcox
from Colorado
After a years worth of use it started leaking and trouble shooting didn’t help. As well as weekly cleaning. It was amazing up until this.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better machine than Vertuo Next
on April 18, 2023
Posted by: Ryan
Coffee using this machine vs the vertuo next machine gives it a more darker roast taste. Like it makes the coffee stronger somehow. Also more frothy, which is cool. I also like that I don’t have to use my man hands strength to open and close it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great little machine
on April 27, 2023
Posted by: GEM
from New Rochelle, NY
[This review was collected as part of a promotion.] Had it for a few weeks and love it. Perfect coffee/espresso every time
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best decision ever
on April 27, 2023
Posted by: Coffeefreak
from WV
I love it! I was on the fence about purchasing because I’m extremely picky about my coffee. I’ve gone to the same small town coffee shop for 10 years and for the last year have struggled with their lack on consistency due to employee turnover. With that said, I haven’t had an espresso or coffee pod I don’t like yet!! Easy and quick to use. Espresso is smooth & delicious. Only down side is having to order pods versus running to the store in a pinch BUT shipping has been extremely fast. I’ve placed my 3rd over in less than a month 😏 I can drink iced lattes all day long at a fraction of the cost.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Entry Nespresso Machine
on May 6, 2023
Posted by: Benstergram
from Los Angeles Ca
[This review was collected as part of a promotion.] This is my second Nespresso unit. I bought this for my workplace. It is simple and easy to use. The unit doesn’t produce hot enough coffee like my previous unit but still works great.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Support, May 8, 2023
Thank you for your review. We're happy to learn you're enjoying your Nespresso VertuoPop Plus machine. Nespresso provides lifetime troubleshooting assistance and the machine has a one-year warranty. We are happy to further assist you by phone regarding the temperature issue you've mentioned. We are available 24 hours a day, seven days a week for your service and support, at 1-800-562-1465, so you may call anytime at your earliest convenience. Enjoy!
Written by a customer while visiting Nespresso USA