Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Buy a different machine!
on February 4, 2023
Posted by: coffeelover
I am currently shopping for a new vertuo machine because I have so many pods left, and this machine broke on me. I got this machine a little over a year ago (just past the warranty) and it stopped brewing coffee. The light doesn't even turn on anymore when I plug it back in. I talked to the service people and they told me to descale it even though it does not even suck up water! I am unbelievable disappointed in Nespresso for still selling this machine since I hear so many people complaining about this machine. Save your money and get a different machine! This will barely last a year! I am not a person to overuse the machine either, I used it at most once a day and it still broke. For the money you pay for this machine, it should last more than a year. I have a 8 year old Keurig that is still running. Again I am so disappointed in Nespresso I truly loved this machine until it broke on me!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 8, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support for your machine. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Coffee is great
on February 10, 2023
Posted by: stickyunit2
from New Orleans, LA
[This review was collected as part of a promotion.] When I was looking for a replacement for the keurig I got several years ago, it was tough due to the similar options available. The vertuo next is the maker I decided upon, and it has consistently exceeded my expectations. The only problem is that the coffee pods are not sold in stores. However, the quality is addictive.
Pros: Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on February 12, 2023
Posted by: Beto Sampaio
After 3 months and a few coffee the deadly red light came and the machine just stoped working.... google it and you will see it happens sooner or later with this machine! Don't know how they keep selling it. NO troubleshooting will recover it!
Response from Nespresso USABy Katherine T., Customer Service, February 13, 2023
Thank you for your review, Beto. We are glad to see you were able to speak with our Machine Experts regarding your Vertuo Next machine, however if you are still experiencing technical issues, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great Design. Poor quality. I had two die!
on March 10, 2023
Posted by: Bus5
from Trucksville, pa
I received a Next for Christmas. Very well designed but not reliable. Died after 2.5 months. I exchanged it under warranty. The unit I received was dead on arrival.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
Thank you for your review. We're certainly disappointed to hear this, but glad to see that another machine is on its way to you. We're always here to help, and hope you'll contact us with any other questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model at all cost
on March 13, 2023
Posted by: Preet103
from Chicago
Breaks easily. Pain to repair and own. I have had it sent in for repair for longer than I have been able to use it.
I like the app connectivity and I hope more models get that in the future.
Get the VertuoPlus over this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 14, 2023
Thanks for your review, Preetam. As you know, we stand behind our brand, so please contact Nespresso directly for a satisfactory resolution. Our machine experts are available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Better coffee
on March 16, 2023
Posted by: Coffeeislife
from Southwest
[This review was collected as part of a promotion.] I purchased a Nespresso Vertuo Next looking for something better than the existing pod coffee maker I had. The Verturo definitely makes better coffee than the old machine and I would have given it 5 stars but there was an issue with the Verturo I purchased. It wouldn’t connect to the downloaded app and would occasionally balk at making coffee. Called customer service and after running through several “tests” they agreed there was an issue and sent a replacement machine. The new one is working fine and making numerous different coffee types very nicely thank you
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not an upgrade over previous Vertuo
on March 23, 2023
Posted by: Nextspresso
from Oregon
[This review was collected as part of a promotion.] My previous Vertuo failed after years of use so I upgraded (I thought) to this machine. Pros - Looks slightly better? Cons - Mechanical lid is now manual, and quite a pain to close. Seems like I downgraded when buying this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 24, 2023
Thank you for your feedback on your Vertuo Next machine. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works until it brakes (1-2 years max lifetime)
on April 4, 2023
Posted by: Ali
from MD
works great and makes great coffee, until it works!! frequent software and hardware issues reported, i have had two of these both similar issues including not detecting the pod, not brewing, different blinking-colored lights (blue light green, etc.) it seems this design has a lifetime of 1-2 years max until it breaks down and not be able to brew coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello Ali. We appreciate your honest review, and we are certainly disappointed to hear this. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Give us a call at 800-562-1465, and one of our machine experts would be happy to assist you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA