Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Gorgeous, Compact + High Quality
on December 20, 2022
Posted by: Spooky
from Chicago
[This review was collected as part of a promotion.] I’ve read that the “Next” line of Vertuo machines got a bad rap recently, but this machine is wonderful. We got it in the Deep Brown/Bronze Limited Edition color, and it’s really elegant and doesn’t take up much counter space. We’ve really enjoyed going through the coffee sample pack that came with it, and marking down which pods we like best. We even went back to the Nespresso Store for the milk frother a few days later. Better than most coffee shops!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quieter machine
on December 22, 2022
Posted by: Jordan13
from Melbourne, Fl
[This review was collected as part of a promotion.] This machine was much quieter than my older model. The latching mechanism is a little difficult when people come visit. There is a small learning curve with how to latch the machine to start the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient and Compact
on December 22, 2022
Posted by: ktex
from Austin, Texas
[This review was collected as part of a promotion.] This little machine is as smart as it is compact. It is fairly foolproof, so if you have an older relative that loves coffee, it is perfect because it is incredibly easy to set up and use right out of the box. It is perfect for people who want a quick brew without any clean up or fuss. They also offer a wide range of options through the capsule system, so it's easy to please everyone regardless of the kind of coffee or espresso that they prefer...
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on December 28, 2022
Posted by: Chloe
from Massachusetts
Worked great for a year. Got it for Christmas. Has a one year warranty… isn’t that convenient. Feels like it doesn’t read some coffee pods but reads others. I suspect it’s being phased out similar to how Apple try’s to phase out old models. It’s a hunk of junk now. Wish I never switched from Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, Katherine T., January 2, 2023
Thank you for your review, Chloe. We're dismayed to learn that the Vertuo Next machine has not met your expectations. We kindly ask that you call Nespresso at 800-562-1465 and a Machine Expert would be happy to assist you with your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Rarely works, needs replacement often.
on December 29, 2022
Posted by: TheJason
from Denver, CO
When it works it's great; but unfortunately it rarely works. We run a cleaning cycle every Sunday, and still it constantly malfunctions. It'll stop working in the middle of pods, it'll stop working when it's reading a pod, it'll just stop sending water through the pod while the coffee is brewing, it'll get halfway through a pod and shut down, and then finally we left it alone for a week and it won't power back on. Second defective model we had. We spoke to folks at a local store and they said that they've heard lots of customer complaints about the Vertuo next not working properly and having lots of failures, so we'll work with them on an exchange to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review, Jason. We are glad to know you were able to speak with a Coffee Specialist about your Vertuo Next machine. We kindly ask you to contact us at 800-562-1465 so that a Machine Expert may assist you with replacing your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 8, 2023
Posted by: Jen
Do not buy this machine! First machine lasted like 8 months. Was sent a replacement that lasted 2 months. Joke of a machine!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, January 11, 2023
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance with your replacement Vertuo Next machine, to speak with a machine expert. If another replacement is necessary, you may want to consider a replacement with a different machine model. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works great!
on January 8, 2023
Posted by: Jd1818
from Cypress, TX
So far I have had this Nespresso Machine for a whole year and it still functions perfectly as the first day I bought it. I bought for my husband a she is the big coffee drinker and he enjoys making his coffee in many ways including iced coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
I don’t like how it opens and closes
on January 16, 2023
Posted by: Sandy
from San Diego, CA
[This review was collected as part of a promotion.] Overall a nice machine but I returned it and bought the plus, it has a smoother open/close function, also I didn’t need the carafe feature so I bought the other one
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA