Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Best Espresso maker I've had
on November 23, 2022
Posted by: AMosel0321
from Columbus, Oh
[This review was collected as part of a promotion.] This Vertuo Nespresso maker is the best espresso maker I've ever used. It brews espresso, double espresso, coffee and Carafe, I love the fact that it automatically adapts the brewing. This product is slim and hardly takes up any counter space. I love my nespresso machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Complex but delicious
on November 28, 2022
Posted by: Slbrigh
from San Angelo Texas
[This review was collected as part of a promotion.] I never could get the machine to connect to the app even after resetting it multiple times. Once I finally got it to brew, I needed to learn how to make a fancy drink. After I got it all figured out, I loved it!! Now if I could just understand the flavors are on the capsules.
I love how the capsules automatically remove themselves. I enjoy this machine but I need a lot more guidance than the instructions came with. Practice will make perfect.
I love how the capsules automatically remove themselves. I enjoy this machine but I need a lot more guidance than the instructions came with. Practice will make perfect.
Pros: Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
The rose gold color IS NOT rose gold
on November 30, 2022
Posted by: Sierra
from Windsor, VT
I just got my machine today, and have to say I was disappointed as soon as I pulled it out of the box. I ordered the Vertuo Next Premium in the rose gold, and the color is awful... it looks nothing like the photos. It is just a dull gold color, no rose to it at all. Very disappointing..
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you are dissatisfied with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not reliable - expect the blinking death lights
on December 3, 2022
Posted by: K and C
from Missouri
Like MANY other reviewers, we have not had a good experience with the Vertuo Next. When it works it makes wonderful coffee. But when it doesn't... Let me start by saying we only use filtered water. Issue settled. We went through 3 machines in 2 years - the first one only lasted a week. Each machine had the same fatal flaw - the amber light double-blink of death. After all cleansing rituals, descaling, factory resetting and exorcism, we would end up calling customer support and they happily send out another machine. This last time we "downgraded" (by choice) to the Evoluo and are very happy. Of course, it's only been a month! I would hope Nespresso would seriously investigate this problem, as it's costing them money! It's clearly a simple electrical component flaw, but it's a real thing. You know others are experiencing the same when you can find YouTube videos on how to fix it - or NOT fix it!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and an Evoluo is on its way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not sure Nespresso is worth the hassle
on December 11, 2022
Posted by: BruceM
from Surprise, AZ
Purchased first Nespresso Next Deluxe in October 2021, loved the coffee but the machine quit working in early December. Called Nespresso and after attempting to fix it by phone they went ahead and replaced it with a down grade. After 2 months they kind of honored the warranty. Used the new machine 5 months before taking off for a three month trip. Returned home in September and started using machine #2 again. 3 months later and Fast forward to now, after 8 months of use this Nespresso Next quit working. Called company again and again after attempting to trouble shot the machine by phone they decided this one was bad as well. So they replaced it by down grading me again. Not sure the hassle has been worth the good coffee.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machines. All Nespresso VertuoLine range machine models come with a one-year warranty, and we provide lifetime troubleshooting support. Troubleshooting must always be performed if there is a machine issue to determine the best resolution. We can assure all models internally function and operate the same, the differences are the style and outer appearance of the machines. There is no upgrade or downgrade between the models. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Coffee Machine
on December 12, 2022
Posted by: sjb
from Omaha, NE
[This review was collected as part of a promotion.] I have been using Nespresso machines for about 9 years and just received the Vertuo Next machine a couple of days ago. So far the coffee is great and the machine is much quieter than my old machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee!
on December 17, 2022
Posted by: Leslie
from Mississippi
[This review was collected as part of a promotion.] I searched high and low for truly excellent coffee that I could make at home and avoid the long lines and $ spent at local coffee houses. And I found it. Thanks, Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on December 18, 2022
Posted by: Teenerweeeeener
from Stuart, fl
[This review was collected as part of a promotion.] This is my second vertuo machine, i love them so much! It’s easy, fast, absolutely delicious coffee!! My last one had a malfunction, and customer service was super eager to help us fix the problem. We love everything nespresso!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA