Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Great Product, When it's Working!!
on October 18, 2021
Posted by: Dani1870
from Texas
I bought the Vertuo Next 5 months ago. The machine is great when it works properly. Unfortunately, I have encountered problems with the machine preparing to brew, switching to orange and back to white. This caused a lot of time, frustration and wasted capsules trying to figure out what the problem was.
Additionally, there's room for improvement in the Blinking Summary section of the instruction manual. Troubleshooting instructions are vague at best and desperately need to be revised to include more details.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
hank you for your review. We are happy to see you were able to speak with a machine expert. We stand behind our brand, so if you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working and leaks all over
on October 25, 2021
Posted by: Steamed
from Ann Arbor
I received this as a Christmas gift and it stopped working after 9 months. I kept getting error messages that the pod was not a Nespresso pod (which it was). After wasting 4 pods, I tried to clean and descale, but still didn't work. Also, tried to reset-unsucessful. Then I tried to reset the bluetooth connection-still didn't work. The most frustrating thing was the leaking from the bottom that stained my new granite counter top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 26, 2021
Hi Steamed, this is certainly not the experience we want you to have with your Vertuo Next. We would like to resolve this for you. Please call us at 1-800-562-1465 we are available 24 hours a day, 7 days a week for assistance with your machine and countertop.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Flawed product
on October 31, 2021
Posted by: NoVirtuoNextNo
from Pinellas Park, FL
The only reason I'm giving this machine 3 stars is because of Nespresso's amazing customer service. I purchased this machine earlier this year and am on my 4th machine. We went with the Virtuo Next because, at the time, it was their latest model and their previous models in this series received excellent reviews. Issues are basically always the same, it will work for a period of time and you can get it to continue to work using their trouble shooting techniques. Each time it will work for progressively shorter periods of time. Eventually, you can no longer get a cup of coffee. Same error code, white blinking light (sounds like it is going to work), then 2 slow blinking gold lights back to solid white; no coffee. I kept up with trying to get it to work because the flavor of the coffee is the best I've had for a home brewed, single cup brewing machine. Bottom line, this machine is, in my opinion, not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 1, 2021
Hi NoVertuoNextNo. Thank you for your review. We are sorry to learn your Vertuo Next machine malfunctioned. However, we are happy to learn you were able to speak with a Machine Expert for troubleshooting assistance with your Vertuo Next machine, and we were able to process a replacement for you. If you need additional assistance with your replacement Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Mamma mia !!! BAD QUALITY MACHINE
on November 1, 2021
Posted by: Giovannino
from Margate, Fl.
This was the 2nd. Vertuo machine, horrible and bad quality machine, the coffee is good but the machine is really a bad experience.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
You forgot to go to ITALY and learn how to build a real coffee machine.
CIAO CIAO NESPRESSO...
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hi Giovannino. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works for less than 1 year. a piece of crap
on November 9, 2021
Posted by: Ross625
from Atlanta
This machine started to leak after 11 month and Nespresso sent me a "refurbished" replacement. The replacement worked for 3 weeks and won't even turn on. Luckily I still had my old machine with me and spent sometime tyring to figure out the problem. The problem is the headunit does not cool down after brewing a cup of coffee and whenever this happens the machine fails to brew the next cup at all or coffee does not drip completely and a puddle of coffee collects around the capsule holder. I think there is a bug in this computer chip that the machine fails to turn off the heating element fast enough and it eventually fails. A friend of mind has the same problem with this model. I had another Nesspresso machine failed after 1 year of use and both machiones were designed by DeLonghi. Regardless, Nesspresso has a quality control issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review, Ross625. We are disappointed to learn that the refurbished Vertuo Next machine has not met your expectations. Your satisfaction is our highest priority, and we'd like to ensure your satisfaction with your Vertuo Next machine. Please call Nespresso directly, 800.562.1465, and a machine expert will be happy to help you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but having issues.
on November 25, 2021
Posted by: Anna
from Wichita Kansas
I received my Nespresso August,2021 ran great for a couple months now it randomly leaks and it will act like it's going to make coffee but randomly stops at one point I had to take everything off flip it upside down and spin the coffee reader to try and get the bearing inside to go.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi Anna, thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loud, unreliable, minimal crema. Buy Nespresso Vir
on November 25, 2021
Posted by: Joel
from Denver, Colorado
My son-in-law has the Virtuo Plus model and after visiting with them my wife was hooked, so I decided to buy one for her birthday. Thinking it was the latest, greatest model, he suggested getting the Virtuo Next model, and we were very disappointed. It doesn’t produce nearly as much crema, is noticeably louder, and glitchy. Sometimes it worked fine, other times it would inexplicably start and stop. We returned it and bought the Plus model and it works perfectly. Lots of crema, works consistently, much quieter, and it also works with after-market refillable pods like Recaps, which the Next model didn’t. It’s simple, reliable, and makes a great cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. While we are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines. You may decide to use non-Nespresso capsules in your new VertuoPlus machine.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick a different machine
on January 20, 2022
Posted by: kac27
from New York, NY
We never had an issue with our previous two versions of Nespresso machines. Something is definitely wrong with the Vertuo Next. We've had it replaced twice, and they all don't work. They all leak all the time. Sometimes you press the button and it works, and sometimes it doesn't. Sometimes you get a small cup, and sometimes it overflows (same pods). We reset it A LOT and spend a lot of time on the phone with customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA