Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Do not order
on May 12, 2022
Posted by: Core3
This is the 3rd machine that I had that has broken. I've followed the instructions and care guides diligently and I still have had so many issues. Stay away.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 13, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly leaked water
on July 6, 2022
Posted by: Nick and Tim
from Brooklyn, NY
Got in September. Started leaking like 3 months in. Had to call to get it replaced. Just went with the classic to avoid these issues. Great cup of coffee, but don't buy this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Nick and Tim. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
When it worked it was good
on July 25, 2022
Posted by: budd
from Ridgedale, MO
I bought the Vertuo Next at Christmas and twice I have had to replace it because the machine would randomly stop working. The support team was extremely helpful, and they replaced it twice after video conferencing with me. The second time they replaced it with a Nespresso Vertuo model. Hopefully this one will continue to work.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, July 26, 2022
Thank you for your review, Budd. We certainly understand your frustration, and appreciate your patience. We're glad to hear that your machine has been replaced for another, and we hope you'll enjoy the Vertuoline. We are always here to help, and hope you'll reach out with any other questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor build on machine
on August 7, 2022
Posted by: sbayard
from Fort Collins, Colorado
We use Nespresso coffee exclusively. We brew Coffee and espresso. We have A Vertuo original and an Evoluo and both have worked great for years. We bought the Next for our camper RV, and as such it has not had heavy use. We use it this past weekend and it did not brew the coffee and just spit out water. It also started spitting out water into the capsule receptacle. The lid also wont close all the way any more. Definitely returning and will try the Plus
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. Please be aware, Nespresso machines are not designed, nor do they have the proper certification, for use on airplanes, boats or buses. The specifications for Nespresso machines sold for use in North America are 1260W, 120V, 60Hz, A.C. (except the CS220) and should only be connected to a grounded power supply. Although a vehicle may be wired for those exact specifications, we cannot and do not guarantee that these machines will function correctly on any vehicle. Should you have any further questions or concerns, we are available for your service and support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad design
on August 25, 2022
Posted by: GD
from TX
My third replacement machine and still leaks. Really bad design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , August 26, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next is the WORST
on August 25, 2022
Posted by: JA
from Bay Area
I love the coffee, but this machine is straight trash. It’s has never worked properly. It gives you the orange light EVERY SINGLE TIME you use it. Doesn’t matter if it’s the first/second cup of the day, whether you’ve just cleaned/descaled it, it never freaking works. Save yourself the money & aggravation and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Real bummer
on September 27, 2022
Posted by: T
from Rogers Arkansas
8 mths in on this and it failed today and won’t pump water through the pod. Not the first issue. Originally trouble with Bluetooth and not brewing about twice per week. Unplug, reset, cross fingers. Usually worked within 1-2 cycles of the reset. Now it appears the decision is made for me. I’ll be going with any other vertuo brewer than this model. Too many one star reviews to ignore so save yourself the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review. We are dismayed to learn of your disappointment with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We recommend reaching out to our Machine Experts at a time that is convenient for you. We offer repair and replacement options via our Assistance Service Program. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Coffee Machine
on October 1, 2022
Posted by: Yose
Machine always leaks and is always needing to descale! Other than that is fine but definitely do not recommend!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review, Yose. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help regarding any technical issues you may be experiencing.
Written by a customer while visiting Nespresso USA