Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Esthetically pleasing however not the best gadget
on April 2, 2022
Posted by: Rose
from Los Angeles, CA
I am on my 4th machine, I had 2 faulty machines, my 3rd one lasted under a year and now I got it replaced again. I don’t know what the issue is but it stops working frequently, I’ve heard this from other users too. Often the pods don’t pour, I think because the machine isn’t processing. I’m not sure I’d recommend this to anyone. I have just ordered a different version on the machine, hopefully that one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Rose. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. However, we are thrilled to learn you were able to speak with a Machine Expert, and a replacement VertuoPlus is on the way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 broken machines
on April 4, 2022
Posted by: Dimitris
1st machine worked fine for 3-4 months, then it broke. Second machine arrived as a replacement, did not last a week and broke again. Stay away for your sake
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 5, 2022
Thank you for your review, Dimitris. We’re dismayed to learn that your Vertuo Next machine is not performing to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us if you need machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 26, 2022
Posted by: Alex P
from Indianapolis, IN
We got the machine as a wedding present, used it for 4 months before having to call Nespresso to help trouble shoot. It wouldn’t make coffee/crema and the grounds would be in the bottom of the cup. Even after going through a cleaning cycle it wouldn’t work, Nespresso replaced it. Fast forward 6 months, I was diligent about cleaning and descaling and it stops working one day with a continuous flashing light. Two support calls and it still won’t do anything just not responding. Thankfully Nespresso is replacing it with a completely different machine than the Next line and extending the warranty for me. I’ve heard such great things about Nespresso but this machine was highly disappointing but I’m glad they’re making it better the customer service is phenomenal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Alex. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on April 27, 2022
Posted by: Dr Jr
from Union City, Michigan
We purchased this machine a few months ago. Pump stopped working.
Very difficult to turn on...top handle very stiff.
Now we are stuck with two cases of pods we cannot use. We unpacked our old machine...we have three of those still working.
Very difficult to turn on...top handle very stiff.
Now we are stuck with two cases of pods we cannot use. We unpacked our old machine...we have three of those still working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
We're disappointed to hear that your Vertuo Next has stopped working. Your machine includes a one-year warranty with purchase and we'll be happy to assist with the machine and with your capsules. Please reach out to us at 1-800-562-1465 for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love, if it would work consistently..
on April 30, 2022
Posted by: coffeelovers
from Wisconsin
We owned this machine 2 months before the orange light began giving us issues. We thought we resolved the issue but it got worse and more often. We called the company and did a video call so they could see. By mid April 2022 (began using in January 2022) it had completely stopped working on the video call. They sent another which we were happy with but today (end of April) it began giving us a red light. We reset the machine each time and will give it a chance. But we recommend a different model! We have hundreds of dollars of coffee to use and a machine that is hit or miss right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Malfunctioning after 3.5 months
on May 7, 2022
Posted by: webets
from Boston, MA
I presented this Vertuo Next Deluxe (made by DeLonghi) as a has, and become erratic in reading barcodes on pods. Now it suddenly brews double espresso regardless of pod type and also leaks water.
Personally, I have been using Vertuo for 7+ years making 2-3 cups daily, and I never had a bad or erratic cup of coffee. I am heading to Nespresso store to replace the faulty Vertuo Next Deluxe machine with one of prior models.
Personally, I have been using Vertuo for 7+ years making 2-3 cups daily, and I never had a bad or erratic cup of coffee. I am heading to Nespresso store to replace the faulty Vertuo Next Deluxe machine with one of prior models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2022
Hi, Webets. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
It was great while it lasted
on May 9, 2022
Posted by: SadCoffeeLover
from Vermont
Haven't even had this machine for a year and of all days, Mothers day morning it decides it doesn't want to work. I spent 3 hours trying to descale, factory reset, shut off and let cool down over night... still blinking fast orange light the next day. Can not get it to do anything. Watched endless videos, troubleshot based on the Nespresso website, no change. Very sad, the coffee is amazing.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Extremely Disappointed Twice
on May 10, 2022
Posted by: DesertFox68
from Wyoming
Bought our first machine in August last year (2021). My wife and I both had a coffee on average about every 2-3 days, so not heavy users. We then bought another for my adult sons for their home. They are average users but not heavy coffee drinkers. This was purchased at Christmas 2021. Within 1 month of each other (first part of April), both of stopped working. As others have said, orange blinking light. Descaled, cleaned, etc. all to no avail. We also had issues with the frother working sometimes and other times it would not. Tried to get help online only to find out this is a common issue with the Vertuo Next. Will not purchase another one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine and the machine gifted to your sons, stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA