Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Doesn't last more than a year
on February 23, 2022
Posted by: Ilyam
from New Haven, CT
I descaled this machine as recommended once every 3 months and took good care of it. Worked fine for the first half year then would refuse to make coffee and blink orange and would not go away until I cleaned it. Once this issue started happening every few weeks I called their customer support. The support tech was great and we troubleshooted that the laser was the issue and I got sent a Vertuo Black machine instead. Hoping that works better. Coffee tastes fantastic, but don't get this type of machine, get one of the others.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love it when it works
on February 23, 2022
Posted by: hales2023
from Fort Worth, Texas
I bought this machine Aug 31st 2021 and descaled it in late December when I was prompted. A random Friday in February it stopped working. I tried everything and even video chatted with nespresso. They’re sending me a new one because it won’t work. The customer service is great but this machine did not last long. The coffee is absolutely delicious. It is a little challenging doing maintenance on it since there’s one one button.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant Problems
on February 27, 2022
Posted by: Mr Needs Coffee
from Louisiana
This is the first negative review I’ve ever written, and it’s well earned. The machine worked fine for about three months, then the dreaded blinking orange light started happening. No matter what I do to fix the problem, the orange light starts again - usually after only two or three cups. I bought this thing to be able to quickly get a cup of decent coffee. I can’t get a cup of coffee, but I do get a heaping pile of frustration. It would be quicker to get in the car and go to a coffee shop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review. We understand your frustration and would be happy to offer you troubleshooting assistance at our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is available on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cost/Space/Quality Balance
on March 5, 2022
Posted by: Mav000
from New York, NY
This fits perfectly within my near-zero kitchen countertop space (NY Apt). Not so costly to feel bad if I upgraded the unit when I eventually move. And the espresso/coffee is good, strong, to my taste. I wanted to cut out spending so much per cup at the nearby cafes, so spending a lot on a higher end at-home unit would have just transferred the cost. For now this is a perfect fit.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 7, 2022
Hi Mav000, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Small profile machine that does the job
on March 6, 2022
Posted by: Happy User
from Wilton, CT
My husband was skeptical and now uses this device daily. It is easy, quick and performs as it should for coffee. The rating on this device could be a five but for the Bluetooth connection that does not work. It would be better if Nespresso eliminated it and lowered the price! Then the machine would win a straight Five Star rating!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine And Aeroccino Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next and Aeroccino Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 3 months
on March 7, 2022
Posted by: Al
from charlotte
Love the coffee, however the machine sadly stopped working after 3 months of purchase. Tried making coffee, normal light, sound went on, and then an orange flashing light. We tried descaling, cleaning, water cycles, and everything recommended off their website, but it did not fix it. We are getting a replacement however I am now worried about the replacement breaking after a few months. Also wasted a bunch of coffee pods while trying to get the old one working. I would not recommend purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
always having issues
on March 7, 2022
Posted by: ACM123
from Fort Lauderdale, FL
I purchased this and they claim that the descaling is only once every few months and its not. Its much more often and always when i am running late.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on March 7, 2022
Posted by: Tobi
Just google ‘Vertuo Next Leaking’ - the internet is full of complaints. Obviously, these machines have a design flaw but Nespresso don’t care: very conveniently for them, my machine broke down two weeks after the meager 1-year warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA