Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Eh
on February 8, 2022
Posted by: Aoao
from Michigan
When it works, it is fine. But I needed a replacement in less than a year. The replacement, straight out of the box, is shockingly loud and often fails to brew for no reason. I have wasted so many pods. The descaling process is way overcomplicated too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Call us at your convenience to address the intermittent, loud brew cycles with one of our machine experts. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
NOT HAPPY
on February 8, 2022
Posted by: not happy
from Aliso Viejo, CA
This is our 5th nespresso coffee machine.....we've tried all different ones, and the last one, the Vertuo, still is not working properly......called Customer Service, who was great, and they are sending me out yet another machine.....so we'll see how this one works....if we have problems with this one, we're just returning to get our money back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re pleased to see you were assisted by one of our machine experts with the issues you experienced with your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your Vertuo machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Should you have any issues with your replacement Vertuo machine, don’t hesitate to reach out to us for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frustration too early in the morning!
on February 10, 2022
Posted by: Terri
from Rockford, IL
Customer Service is great, but I've struggled keeping this machine. I thought it was the pods that didn't work, but I do think it's the machine. I just purchased $100 worth of pods, so I'm hoping this machine will brew it! So far it's very sporadic.......
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 11, 2022
Thank you for your review, Terri. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within a month
on February 12, 2022
Posted by: Nay2020
from Ohio
I got this a month ago as a Christmas gift and it seriously already broke. I lost count of the amount of pods I wasted trying to get the dang machine to work. Customer service was great and tried to help trouble shoot the issue. They are sending me a new machine, so we'll see if this one works. Not very hopeful this is going to fix the terrible design of these machines. READ THE REVIEWS PEOPLE!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your machine. If you have any questions or concerns about your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible right out of the box
on February 15, 2022
Posted by: Fred
from Gilroy Ca
My first review was not posted. I’m assuming because of my adamant dissatisfaction with my Nespresso machine. This thing didn’t even last through a whole box of 10 coffee pods. It started leaking from the back housing almost immediately after the first use. Since I’m not really able to express my true feelings on this forum let’s just say I’m really unhappy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 machines in 3 months :(
on February 16, 2022
Posted by: Michelle
This review is specifically about the machine. Nespresso has been wonderful in their customer service, but I still had a terrible experience with my Vertuo Next. I bought this on Black Friday after MONTHS of waiting. It worked flawlessly for about a month and a half, then had to get it replaced after it stopped brewing mid-January. Today it's mid-February and the new one stopped working - they're replacing with a Vertuo instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delighted that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. The Cleaning Cycle for any VertuoLine machine should be performed weekly, to prevent coffee grind build up. If you ever need support with your Nespresso machines, we offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
leaking, stained cabinets
on February 20, 2022
Posted by: 2messyamess
from portland,or
Enjoyed the brew for 40 days (just passed 30 day return policy), when it doesn't pour water out the side and over fill the cup, dripping coffee down to the floor. Permanent cabinet stain and wet mess.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
Yeah, bummer...
Went to web site and tried factory reset to prevent overfilling. Didn't work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 22, 2022
Posted by: Kathy57
from New York
I bought this for my daughter for Christmas against my better judgment after reading the reviews. The first one wouldn't brew coffee after the first cup. It is supposed to connect to your phone so you can troubleshoot any issues but it lost the connection immediately and just said no machine found. I returned it and bought a second one figuring we couldn't get two bad ones in a row. Was I ever wrong!! The second one lasted two days before the issues started. It had a blue light on top and wouldn't brew coffee. (there is no mention of a blue light in the manual). My daughter called the help line and after requesting that she perform a long series of button pressing and unplugging it brewed a single cup of coffee. The response from Nespresso was that she was "all set". They told her the blue light was either a chip malfunction or condensation in the machine (even though she had only made two cups of coffee at that point). It has required at least one reset every day to get a cup of coffee and many days it just won't work at all. And like the previous machine, it will not connect to her phone when it is having an issue. She has made several calls to Nespresso with no real offers to correct the issue. And yesterday she discovered it has been leaking and ruined the top of her coffee stand. We have a Vertuo Plus and love it so I have ordered one for her. Believe the reviews you see and stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 23, 2022
Thank you for your review. We are sorry to learn that your daughter’s Vertuo Next machine is not working to her satisfaction. The Vertuo Next machine comes with a one year warranty from the date your daughter received the gift, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We encourage your daughter to call our toll-free number at her convenience, and request to speak to a machine expert, to find a solution. We are available 24 hours a day and 7 days a week for your convenience. We look forward to assisting your daughter at the time of her call.
Written by a customer while visiting Nespresso USA