Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Great coffee, terrible machine.
on January 23, 2022
Posted by: Linz
from Colorado
Just don’t buy this machine. There’s a whole Facebook group dedicated to nespresso, and just how terrible this machine is. Buy any other one. These break notoriously. Mine did after 6 cups of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Linz, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This was a replacement machine... still a dud
on January 24, 2022
Posted by: Cate
from San Francisco
I was sent this machine as a replacement to my leaking Vertuo Next ... after 2 days it doesn't work again.
Process has taken forever to resolve :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review, Cate. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I'm on my 3rd machine going on my 4th...
on January 29, 2022
Posted by: alexis
from Los Angeles, CA
Received this as a gift in 2020 and while it makes amazing coffee, it's only great when it works...which, at this point, is about 2/10 times. The coffee is great, the customer service is great, and lastly the warranty is especially great because I have literally had this machine replaced TWICE now. I'm writing this after having received my replacement machine just a week ago and wanted to run a cleaning cycle for routine maintenance. Surprise surprise, it decides not to work. The kicker is that the Nespresso app recognized the issue as an empty wataer tank, even though the tank is absolutely full, so even the app is incredibly useless. After 20 minutes of troubleshooting, it looks like I'm about to get sent my 4th machine. I have wasted so much time troubleshooting this machine, setting up new replacements, repackaging defective machines, and driving to the UPS Store to have it shipped out. The coffee is great, but for the amount of inconvenience this machine has given me, it is absolutely not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a different machine
on January 30, 2022
Posted by: Liz27
I have the VertuoPlus machine, and I have been SO pleased with it. I bought my mom the Vertuo Next machine, and within a month, it quit working. Do not buy this machine. Get a different one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 1, 2022
Thank you for your review, Elizabeth. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
GREAT COFFE EXTREEMLY TROUBELSOME MACHINE
on February 5, 2022
Posted by: David
from SAN DIEGO, CA
WE ARE NOW SENDING BACK OUR THIRD "VERTUO NEXT DELUX" THE FIRST WAS NOT WORKING AFTER 4 MONTHS (spilling water all over the counter and floor), THE SECOND GAVE OUT JUST AFTER THE WARENTY EXPIERED (Nespresso did send a free replacement), THE THIRD (sitting on the counter) STOPPED WORKING AFTER 5 DAYS. (Very noisy and stuck in cleaning mode). I DEFFINATLY CANNOT RECOMEND THE VERTUO NEXT DELUX.
*OUR "VERTUO PLUS DELUX" HOWEVER HAS BEEN WORKING FLAWLESSLY FOR OVER 3 YEARS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi David, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in 12 months...
on February 5, 2022
Posted by: Ccamp
from Houston, TX
I have been a Nespresso fan and avid consumer for more than a decade; I thoroughly enjoy their product lines as the best prepackaged coffee/espresso available and have enjoyed their high-quality products like the Citiz, Lattissima, etc but the Vertuo Next is garbage. The observations I can offer are common among the other comments already listed for this product including the most notable which is a failure to function at 12 months (powered up, spun up, then failed to start the pump with the orange light flashing twice at 1Hz then powers off). I failed to read the comments prior to purchase and regret that. All that said, while this product is not an offering worthy of the Nespresso brand, I purchased a Vertuo Plus instead based on its reviews and can attest that is a much better product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee but broke within 2 months
on February 6, 2022
Posted by: Melgarsan
from Los Angeles, CA
Our machine worked great for about a month and a half. Then, the machine began to leak. We went through the troubleshooting process with no luck. Now we are stuck with a defective machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine!! Broken after 3 months!
on February 6, 2022
Posted by: Lily
from california
I bought this is October and it is already broken. There is so consistency. Even with factory resets, descaling, and help from Nespresso, nothing works. Not worth the money and this machine taints the quality of Nespresso products. Do not buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Lily! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA