Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Poor machine quality, but makes great coffee...
on December 27, 2021
Posted by: kris5280
from Colorado
Poor machine quality, but makes great coffee when it works.
I purchased the Vertuo Next June 1, 2021. The machine is quite temperamental, but makes great tasting coffee.
Now the downside, this machine worked (although inconsistently) for 5 months and then it completely stopped working. After calling the customer service number (very nice associates) and spending around an hour on the phone, I was told I needed to send my machine in for repair. The repair would take 1-2 weeks, so I boxed up the machine and shipped it as instructed. After not hearing anything from Nespresso for 2 weeks, I called to inquire about progress. I was told that due to how busy they were, it would be 4-6 weeks for my repairs. At that point I expressed my disappointment in the quality of the their product and the sad state of not having a coffee maker with plenty of their expensive coffee pods on my shelf. I was then informed that I should have been sent a "loaner machine"; however, they did not have any "loaner machines" at this time. Boy that should have been a red flag for me, we all live and learn. So again I waited, with no coffee maker and a shelf full of expensive coffee pods.
After 4 weeks, I still had not heard anything from Nespresso, so again I called inquiring about my machine. Again customer service associate was very polite and said she would send a replacement machine. Now I wait again. I am hopeful that the next machine works long term, as by time I get the replacement machine there will be less than 6 months left on the warranty. Fingers crossed.
Now the downside, this machine worked (although inconsistently) for 5 months and then it completely stopped working. After calling the customer service number (very nice associates) and spending around an hour on the phone, I was told I needed to send my machine in for repair. The repair would take 1-2 weeks, so I boxed up the machine and shipped it as instructed. After not hearing anything from Nespresso for 2 weeks, I called to inquire about progress. I was told that due to how busy they were, it would be 4-6 weeks for my repairs. At that point I expressed my disappointment in the quality of the their product and the sad state of not having a coffee maker with plenty of their expensive coffee pods on my shelf. I was then informed that I should have been sent a "loaner machine"; however, they did not have any "loaner machines" at this time. Boy that should have been a red flag for me, we all live and learn. So again I waited, with no coffee maker and a shelf full of expensive coffee pods.
After 4 weeks, I still had not heard anything from Nespresso, so again I called inquiring about my machine. Again customer service associate was very polite and said she would send a replacement machine. Now I wait again. I am hopeful that the next machine works long term, as by time I get the replacement machine there will be less than 6 months left on the warranty. Fingers crossed.
And don't even get me started on the 3 (yes 3 machines, 1 original purchased machine and 2 replacement machines) Vertuo Next machines that my mother-in-law have had over the past 4 months. As I am typing this, she is waiting on her 4th machine (3rd replacement in 4 months). This machine really should be recalled and redesigned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Kris. We are dismayed to learn of the Vertuo Next machine issues you’ve experienced. We are pleased to see you were assisted by one of our machine technicians, and your replacement Vertuo Next machine will be received soon. For optimal machine use and maintenance, we recommend using the first time use steps once a week, to ensure the coffee granules are flushed away, to brew a perfect cup of coffee. Should you have any issues with your machine in the future, you have a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to us should you experience any machine issues at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the Vertuo coffee; the machine, not so much.
on December 28, 2021
Posted by: Sebastian
from South Carolina
I LOVE my Nespresso coffee. I just wished I loved the Vertuo Next coffee machine half as much. My machine broke after five months and a replacement was sent free of charge. I was pleasantly surprised with how quickly customer service offered to replace the item. About four months after the new machine arrived, I began having all sorts of problems with it as well. The coffee is fantastic, but for the price of the coffee and price of the machine I would expect a better product. I would recommend a different Vertuo machine until they can work out the bugs with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Than you for your review, Sebastian. We are disappointed to hear about the issues you have been having with your VertuoNext. We stand by our products and provide a lifetime of troubleshooting services. Please contact us at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design
on January 3, 2022
Posted by: Eric
From the very first cup of coffee (which DID taste great), water would flow and/or drip from the sides while brewing, so I would either have to stand over the machine like a hawk with paper towels, or just accept the fact that a small pond of water would form on my countertop, EVERY TIME. Appears to be a more than common issue with this Vertuo model. I returned my Vertuo Next (Amazon). Seems like other Vertuo models are a better choice. 2 stars (only because I was lucky enough to get a decent cup of coffee, as promised)
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 4, 2022
Thank you for your review, Eric. We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could give it a zero...
on January 6, 2022
Posted by: AmyP
from Virginia
This machine is not a machine because it doesn't work. I have had 2 Next machines since September 2021 and January 2022. But! The customer service at Nespresso is A++++ they corrected the issue for me. Yes, I had to call them on both occassions but you talk to a rep fairly quickly.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Thanks for your review, AmyP. We're glad to hear that our team was able to resolve this. Please don't hesitate to contact us if we can provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next machine
on January 11, 2022
Posted by: Shannon
from Florida
Had this machine for about 2 weeks and only used 4 times then started leaking. Customer service is amazing with this company . They sent a replacement but this machine needs to be updated way to many issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Hi Shannon, thank you for your review. We really appreciate your feedback and are glad to hear our team was able to address your concerns. If you have any questions about your new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted one year
on January 16, 2022
Posted by: CCP
from Temecula, CA
This machine bit the dust right at one year. Coffee was great while it lasted, but really the machine is poorly designed causing a lot of frustration on a regular basis before it went completely dead. The reviews are so poor....maybe you should design a new one? I really love that this machine comes in fun colors, I wish Nespresso would make another machine with fun colors, maybe one that lasts more than a year too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine stopped brewing your capsules. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465, and your machine brews your capsules. For machine maintenance for your Vertuo Next machine, we recommend following the first time use steps once a week, for optimal machine performance, to make the perfect cup of coffee. Should you need further machine assistance, please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lots of Issues
on January 17, 2022
Posted by: KW
from Ohio
I’ve had this for about a year now. It was a great machine in the beginning. First it started leaking. Then it would reset its own cup sizes and after talking to customer service, they showed me how to factory reset it which I have done multiple times. Now, the machine just won’t brew anymore. I wanted to love it so bad but I can’t keep up with it. It’s always broken.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello. We are disappointed to hear about the issues with your VertuoNext. Your machine comes with at least up to a one year warranty and a lifetime of troubleshooting support. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful Experience
on January 20, 2022
Posted by: chief31
from Florida
I received this as a gift for Christmas. This was my first machine from Nespresso. After 16 days, it stopped working completely. I contacted support several times to troubleshoot but this time, nothing worked. I am very upset about this since it made the best coffee ever for its first few days.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA