Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Worst Machine Ever Owned
on December 3, 2021
Posted by: Sad
Poor design by the Nespresso team. The machine leaks from the bottom whenever it is cleaned and descaled. It is out of service after only less than one year. Should've just kept my Keurig, that has been working over 8+ years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Sad. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to have your Vertuo Next machine to be repaired.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need further assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
5th time is not a charm
on December 3, 2021
Posted by: NespressoSad
from Colorado
We have had this machine replaced 4 times within the last year. It breaks frequently and they finally just suggested an upgraded version. Crossing my fingers. Thank goodness that my original Nespresso machine still functions....old trusty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Samantha. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to see you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
On my 2nd machine in a 13 months
on December 7, 2021
Posted by: Allison
from Chicago
Purchased one last November after owning Lattissima model for a few years with no issues. This one worked well (most of the time) but a few weeks it started leaking at the bottom. Bought a replacement since I love Nespresso coffee so much and willing to give it another try. Fingers crossed it lasts longer than a year.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review, Allison. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money
on December 8, 2021
Posted by: A50
This Machine is not worth the headache. It’s always having some kind of an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine… for a few months.
on December 14, 2021
Posted by: TrinaB
from Phoenix, AZ
Machine made fantastic coffee for a few months, then we started having problems. We followed the maintenance guidelines, and still had issues with the coffee not dispensing properly. We called Nespresso 4 times trying to resolve the issue. Once, doing a complete factory reset fixed the problem, but nothing else since. They determined the laser must be faulty and kept telling us a return label would be sent ( via UPS). After 2 months of checking emails and spam, and calling customer care again and again, they never arrived. We are so disappointed in the customer care. We feel like we are being brushed off and they will not honor the warranty. We really miss our great coffee, but what can we do?
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
They do not accept repairs being brought into the stores, either.
We have heard from a few other people that they have had issues with the Vertuo Next, but not the Vertuo Plus, so we might try that.
Bottom line, great machine if it’s working. Not so great when it comes to honoring their warranty.
So, good luck if you purchase this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
We are disappointed to learn that your Vertuo Next is no longer functioning, and that you have not received your return label. We see you were able to speak with a Coffee Specialist regarding this issue. If you have any additional questions or concerns, please contact us through our toll-free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down
on December 17, 2021
Posted by: Leacat
from Rockford, IL
I bought this last year and have had to get it replaced 2 times. This us now the 3rd time and when they told me that model was on backorder I said great give me a different kind. Crossing my fingers this original machine has worked well. When I asked if it was going to be better then the Next Vertuo they said it had the best reviews. Why they have even made the Vertuo Next and keep making it after all the negative reviews is beyond me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Breaking up after 4 months...
on December 21, 2021
Posted by: Jmb1221
from ANKENY, IOWA
LOVED this machine for 4 months, then it kept giving me error lights/messages (I agree with a previous review that the instructions are NOT helpful). So I cleaned it, then descaled it and proceeded to waste 5 Peppermint Pinwheel pods (noooo!) because the machine would act like it was going to work, and then flash orange and stop. I did contact customer service and they were EXTREMELY HELPFUL!!! did some troubleshooting and determined my machine has a software issue so they are replacing it. I chose a different Nespresso for the replacement. I DO recommend the Nespresso, but not this model (Vertuo Next).
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 23, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on December 26, 2021
Posted by: Mish
from NJ
Let me just say, I was incredibly psyched that nespresso came out with a larger cup size machine… purchased in November 2021, within a month, it broke.. customer service gladly sent a replacement, fast forward less than two weeks with the machine and again, it’s broken. Just flashes blue and then absolutely nothing happens… they’re sending me another vertuo machine, but the plus. Hopefully this one won’t break within a week or two of having it… def do not boy the next! It’s a great concept, but it isn’t reliable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 29, 2021
Thank you for your review, Mish. We are glad to know you were able to speak with a machine expert regarding your Vertuo Next machine, and you will be receiving a replacement VertuoPlus. A blinking light on the Vertuo Next machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA