Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Ditched Peet’s and Starbucks
on November 11, 2021
Posted by: Joanne
from EDH
This is my second machine. I can customize any drink I want anytime I want it. My only complaint is the de-scaling process. I would like to see a 1 or 2 step process.. I Love my Nespresso!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, November 12, 2021
Hi Joanne, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love this machine but
on November 16, 2021
Posted by: Elly01
from VA Beach
ITS SO LOUD. (talk about waking up a house) But awesome coffee.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review, Elly. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re pleased to provide some tips to help alleviate your machine issue. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite counter top. Sitting your machine on top of a rubber mat or folded kitchen towel will slightly help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite counter top. Sitting your machine on top of a rubber mat or folded kitchen towel will slightly help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a better Vertuo
on November 17, 2021
Posted by: Pickler
from Nashville, TN
Have had trouble with this machine from the first month. Now it is leaking water everywhere. I have has better luck with my Keurig. I am so thankful I still have the Keurig. Constantly having issues with the Vertuo next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Pickler, thank you for your review. We see that you spoke with a machine expert and can expect another call soon. Please ensure that the water tank to your Vertuo Next machine is connected properly, to prevent leaking.
If you have any further questions or concerns, please contact us at 800-562-1465, 24 hours a day, 7 days a week. Or, you may visit our Nespresso.com/help troubleshooting page.
If you have any further questions or concerns, please contact us at 800-562-1465, 24 hours a day, 7 days a week. Or, you may visit our Nespresso.com/help troubleshooting page.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine; excellent customer service!
on November 27, 2021
Posted by: Cody S
from Ames, IA
I've been drinking Nespresso coffee for a while now and I love this machine. There is so much engineering designed into this compact machine. It's great for my apartment as I have limited counter space. Everything in the world has flaws, but the Nespresso customer support system is amazing. I wish there were more flavors to choose from and supplied in more supermarkets around the nation. Overall, I would recommend this machine to any coffee lover!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I look forward to waking up
on November 29, 2021
Posted by: Kmccaul
from Oregon
I love this thing so much! Also got the milk frother!! It’s all amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two broken machines
on November 30, 2021
Posted by: Kristine
from Beaufort, SC
The first Vertuo Next I had stopped working within 2 months. It complete stopped brewing anything, leaked black liquid all over my counter, and was a steady yellow light. Customer service stepped in and sent me a new machine. This one stopped working within a few weeks. It will not let me do the cleaning, reset, or scaling function. It makes brews about 25% of the time but only makes half the regular amount of coffee (a 7.7 oz capsule gives me less than 4 oz of liquid). I am getting ready to call customer service again. This style of machine was a gift and I am hoping they let me exchange it for a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Kristine. We're pleased our customer service has met with your expectations in the past, and we look forward to assisting you further. As always, we are available through our toll-free number if you need assistance with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Coffee is great! but the Machine is a piece of jun
on December 2, 2021
Posted by: AK43
from Nashville,TN
I purchased the machine less than a month ago. It brewed amazing coffee for about two weeks and hasn't worked since. I have tried all troubleshooting, talked to the cust support but seems like the machine is faulty. Looking to exchange for a VertuoPlus
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi AK43, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works great at first...but...
on December 2, 2021
Posted by: bob27
from California
I've had one of these at work and there was a small issue with it. We had to find videos online and there was a small hack where you had to take out the water tank, the capsule container, and flip the whole thing upside down...and then it would work. Ok so fine no big deal.
Then I got one for my birthday and started having issues 2 months in. I called customer service and lady was so sweet, but it seemed like she was looking through the manual trying to figure it out as she was talking to me. We did try some things to get rid of the orange blinking light, 45 min later we get the orange light to stop but now the water is leaking through the front of it. Luckily there is a 1 year warranty and I did ask for a different type of nespresso machine so I'm very thankful for that. This specific one seems to have lots of issues.
Then
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA