Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Two Vertuo Next machines in less than two months.
on December 20, 2021
Posted by: LisaRose
We received our first machine for our housewarming in November and replaced it in December. We replaced our second Vertuo Next today, December 20th after only a couple of weeks. Nespresso is now sending us a 3rd machine, but suggested a different model in its place. If you want a nespresso machine this is definitely not the one you want. Nespresso has been very accommodating and helpful, but I simply can’t believe we can’t manage to keep one machine for longer than a month. I believe this model has serious issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 22, 2021
Thank you for your review, Lisa Rose. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We are pleased to see you were assisted by one of our machine experts. Your replacement Evoluo machine comes with a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Machine Didn’t Last a Year
on December 23, 2021
Posted by: Frustrated in Indy
from Indianapolis
Love the coffee and recycling my capsules. However the machine isn’t dependable, constantly needed cleaning (we have a soft water system for water quality) and the machine keeps getting stuck in defaming mode. I don’t have an hour with customer service every time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review. If your Vertuo Next machine is displaying a descaling alert prior to three months of use, you can either connect your machine to receive a software update or you can descale your machine using only water (no descaling solution needed).
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Breaks down every 4-6 months
on December 23, 2021
Posted by: Eric
from Austin
This coffee machine is great when it works. However my past two both died after 4-6 months of very light usage.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review, Eric. We understand how frustrating machine issues can be. If you ever need assistance with the Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Or, visit Nespresso.com/help to troubleshoot your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed!!
on July 27, 2022
Posted by: Anna
from Dubois pa
I am very disappointed !!! My daughter and I both have one and they stop working! We tried everything from descaling to unplugging it hoping it would reset. Nothing works. Should last longer than a year for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 15, 2023
Posted by: Tracy
Hands down the WORST machine. Our 4th one died today after only having for 5 months. It’s too bad they can’t figure out how to build a machine that works. Do NOT buy. Not worth the heart ache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi Tracy. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst
on April 24, 2023
Posted by: Caffiend
from Virginia
This one is awful. Fails after a few months. Been thru multiple units. Not sure why they still sell it. It doesnt work half the time and when it finally does it leaks coffee all over the place from the bottom. Running the weekly rinse cycle and descaling regularly doesnt prevent it from malfunctioning. I stayed on top of it after the first one failed but it still had the same problems. AVOID!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 25, 2023
Thank you for your review. We are dismayed to learn you’ve been experiencing issues with your Vertuo Next machine. Furthermore, we do realize you’ve contact us regarding your experiences. However, your machine does come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend contacting our Machine Experts at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. I’m sure our Machine Experts can offer some other options that may work for you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Really loud
on November 5, 2024
Posted by: Britt24
from Orange Beach, AL
Love the size, but is it normal for it to sound like a jet engine is taking off? This is my first Nespresso purchase and the coffee and expresso are great it is just so loud!
I would recommend this to a friend!
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. Noise during the brewing process is very normal, especially at first. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Negative Reviews Were Right.
on August 30, 2021
Posted by: ES92
from California
I read a lot of reviews, and I saw several that complained about the machine breaking. Well, I ignored them, and here I am with a broken machine. I got the machine in July, and it is now late August. When I try to brew coffee it leaks water everywhere, and sometimes it will just shut off after I put a pod in and press the button and brew nothing. The machine has wasted like 10 of my pods now. Super disappointed, especially because these machines are not cheap.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 31, 2021
Thank you for your review, Elias. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to check out our tips at nespresso.com/help or contact our toll-free number, 800-562-1465, for assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA