Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Leaking
on February 18, 2024
Posted by: ZS39
from Overland Park, KS
coffee machine machine leaking coffee into capsule box in just 2 months of use
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to see you were able to successfully troubleshoot the leaking issue with a Machine Specialist and received a replacement sleeve. If you still need assistance with your VertuoPop+ or continue to experience any leaking, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Adorable
on April 24, 2024
Posted by: padysly
from Tucson, Arizona
[This review was collected as part of a promotion.] I bought this a month ago and its beautiful, smaller than i thought it would be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fast
on May 4, 2024
Posted by: carcat22
from Albuquerque NM
[This review was collected as part of a promotion.] Works great coffee always tastes great. Coffee comes out nice and hot.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on May 13, 2024
Posted by: M
[This review was collected as part of a promotion.] I bought this for my mom as a Mother's Day Gift. It is the perfect size for her. It fits neatly under her cabinet and is easy to use. She is loving the sample pack that came with it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect size
on August 6, 2024
Posted by: sling1
from Bedford, TX
[This review was collected as part of a promotion.] HAD to get this for my daughters dorm room. She mistakenly thought all coffee and coffee makers were the same and bought an inexpensive pod brewer from a big box store. BIG mistake! She came home and realized it was the Nespresso that was the difference. This will be the perfect size for her dorm room. Coffee snob is now satisifed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee noisy machine
on August 7, 2024
Posted by: Mariann
from Long Island, New York
Ordered it a few days ago and made several cups of coffee. My Vertuo Next died out on me after 5 years of daily use so I ordered the Pop because im the only one who drinks it. I love the bright red color and design. No difference In brewing excellent coffee, however, I gave it 4 stars because it's a very noisy machine! My other machine was quieter.....
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Taste wonderful
on August 7, 2024
Posted by: Sparklegirl1295
from Duluth ga
[This review was collected as part of a promotion.] I love the smooth taste of the coffee. I wish I got this a long time ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs accessibility improvements
on September 2, 2024
Posted by: Carona21000
from DC
[This review was collected as part of a promotion.] I’m loving my purchase and am very happy with it, but in case anyone in the “decision making department” is reading this, I wish the locking mechanism in the top were more user friendly for folks with coordination disabilities. A pull-down latch could be operated with one hand but I have to use both hands (and an elbow) to slide my nespresso latch closed so I don’t knock the whole machine over. This design needs improving.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review. We are happy to learn you love your Vertuo Pop+ Deluxe purchase. We appreciate your suggestion about adding additional accessibility improvements. We share your passion for making our products accessible to all our consumers. We have documented your suggestions to your account and forwarded them to the appropriate teams for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to share any additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA