Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Great product if you’re a coffee addict like me!
on October 23, 2023
Posted by: angel2023
from Bellevue, WA
[This review was collected as part of a promotion.] Bought this beautiful machine a couple of weeks ago and it totally changed my life. I used to have at least 2 Starbucks a day, but now I have one cup at home in the morning before work and bring one with me on the road and it not only saves me so much money and time, it also tastes so much better! Thank you Nespresso for being a game changer!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very noisy
on October 29, 2023
Posted by: JoBo
from Fort Lauderdale
[This review was collected as part of a promotion.] This is my second Nespresso machine, bought for our vacation home. My first one is a different model; it's wonderful and I love it, but the Pop Plus machine is comparatively very noisy when it makes coffee. Not sure why that might be, but there you have it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, October 31, 2023
Thank you for your honest review. We regret to hear about your concerns regarding the Vertuo Pop Plus machine's sound. Louder noises during the brewing process is normal, however if you find the noise grows over time, please give us a call through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Choice
on November 11, 2023
Posted by: Ht
from Georgia
Purchased over a month ago and definitely is a game changer. The quickness and ease make it a must before taking the kiddos to school. The assortment of espresso are rich, smooth, and flavorful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Pop Transformed My Life
on December 14, 2023
Posted by: girl in nyc
from New York
I've been saving up to buy the Aqua Mint color which came packaged nicely and they gave us free sample sets as well as a gift of purchase!! Now I'm obsessed and can't wait to buy more sleeves and accessories to add to the home setup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Interesting machine with a new feature
on December 15, 2023
Posted by: Lu
from Arizona
[This review was collected as part of a promotion.] I bought this machine a few weeks ago to replace an older vertuo machine that was significantly larger. This one is small, short and has an interesting strong brew feature which I like and did not know about when I purchased it. The lock feature is a bit cumbersome and takes some getting used to. Overall it is fitting my needs
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on December 26, 2023
Posted by: Kaypro33
from Indianapolis, IN
I got this as a gift for Christmas after having a Keurig for years. I’m blown away at how good the coffee is in the Nespresso machine. I will never use a Keurig again. I’ve never had a better tasting cup of coffee. YUM! Happy to be a Nespresso owner ☺️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact and taste great
on December 26, 2023
Posted by: Leedynasty
from McLean Va
[This review was collected as part of a promotion.] The little machine makes good coffee. I get to try different flavors and puts a good foam on top. Only problem is controlling the coffee consumption. It’s a little too easy to drink the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee but didn't last
on February 17, 2024
Posted by: jtc
Worked well for about 9 months but now will not read the barcode. I have descaled, rinsed, scrubbed, and tried all the other suggestions and it still does't work. I would not recommend this machine. It's feels flimsy compared to our original Vertuo (that is still working after 2 years).
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA