Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Constant issues
on February 17, 2023
Posted by: Mlj
from MA
So many calls for help, until I asked for a replacement of a different machine (not NEXT)- now all is well
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 18, 2023
We are disappointed to hear that there were issues with your machine. Should you need any further assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easy
on February 19, 2023
Posted by: Vloopo
from South Carolina
I have owned this for just over two years now and it is a disappointment My first machine lasted about a year and a half and then randomly just broke without explanation. Nespresso kindly replaced it free of charge. My new machine worked for about uses before it also stopped working. Nespresso hasn’t helped replace it again thus far
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK stay away
on February 24, 2023
Posted by: mo
from Wash DC
This machine is a junk. I went thru 3 of them and then demanded to get a different model. There is a design flaw that leads to the blinking light of death that they have no fix for.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review, Michael. We certainly understand your frustration, and hope you know that we're always here to help. Please call us directly at 800-562-1465 to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Quality Issue
on March 12, 2023
Posted by: Rose
from CA
My coffee machine stopped working completely within one year. No wonder the warranty is one year only.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
We're certainly disappointed to hear this, Rose, and we hope you know that although your machine is out of warranty, we offer a lifetime of comprehensive troubleshooting. Please call us directly to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Best Tasting Coffee! (when it worked)
on March 14, 2023
Posted by: Liardd25
from Jacksonville, FL
While this machine was a game changer, after about a year it broke down. It would spin up but gave me the orange light of death. I tried everything and even looked up possible solutions on YouTube. When it worked this was the best tasting coffee plus the crema, hands down. Wish this was built a little better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , March 15, 2023
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty model
on March 30, 2023
Posted by: Disappointed
from Houston, TX
First one broke in 3 months (stopped recognizing pods). A replacement was sent that had the same problem within 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , April 3, 2023
Hello, and thank you for your review. We are dismayed to learn of your experience with our VertuoNext machine. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, so please do not hesitate to contact us through our toll-free number, 800-562-1465 for machine assistance. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Smaller but makes the coffee just as wonderful!
on April 21, 2023
Posted by: Gram
from Lynchburg VA
[This review was collected as part of a promotion.] We bought the Pop to have while on vacation for three weeks because we just didn’t want to be without our Nespresso coffee. Our son has a maker and every time we’d visit him, we’d enjoy his coffee so we finally bought a maker for our anniversary. Now we cannot enjoy any other brand.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Machine
on April 21, 2023
Posted by: Nick
from Portland, OR
[This review was collected as part of a promotion.] Our 7 year old machine was starting to make airplane engine type sounds, so we decided to purchase a new one.
Couldn’t be happier… It’s smaller and much quieter, plus it makes the same great tasting coffee!
Couldn’t be happier… It’s smaller and much quieter, plus it makes the same great tasting coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA