Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Love this you will too
on November 12, 2022
Posted by: Rayray
from VT
[This review was collected as part of a promotion.] I used to be one of thoes people who used a basic coffee pot where you make a full pot of coffee. After using this I definitely won't ever go back to using the old school ones. It is just me so I would waste more coffee than saving coffee. After using this one I am very pleased. I can make a cup instead of a pot of coffee. Was more easier than I expected as well. To clean this machine is also very easy. This uses special pods but easy to find. This also looks great in my kitchen.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Freak
on November 14, 2022
Posted by: CoffeeFreakz
from Austin, TX
[This review was collected as part of a promotion.] After living in Italy, I have a much-expanded taste for high quality coffee and this Nespresso Vertuo Next really hits the spot. I appreciate that it comes prepared with capsules and it's super easy to use and get a high-quality coffee or espresso of your choice every morning, or in the afternoon when you need a pick-me-up.
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I purchased this deluxe model and have had this machine for about 2 years never get tired of it the coffee is always great and a very wide choice of coffee. I would not trade for any other maker alove it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
some of the best features out there
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I forgot to add that I have never had any problems with this coffee maker have made hundreds of cups of coffee always makes the perfect cup of coffee i have had this coffee maker for over 2 years great machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious cafe style beverages
on November 21, 2022
Posted by: moma2z
[This review was collected as part of a promotion.] This makes me feel so classy when I make coffee at home. I especially love drinking out of my clear Nespresso glass because I can watch all the colors blend together nicely. It was easy to setup but not straightforward to me in terms of pod sizes. I love that it doesn't take up as much space on my counter and I also love the color.
Pros: Wide assortment of capsules to choose from, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hit or miss but won’t take the risk. AVOID.
on December 3, 2022
Posted by: P
from Killeen, TX
Got this for a few months.. didn’t stand very good. Started with leaks, burnt coffee, coffee grounds on cup.. returned. on to my next Vertuo Next.. hope this one treats me well!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and a new Vertuo Next is on its way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating
on December 10, 2022
Posted by: Ellie
from San Diego ca
Bought it this month. Is very loud, unable to connect to wifi. Keeps telling me wrong password which is not and it just don’t connect.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, Ellie. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call us at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, wrong machine
on December 11, 2022
Posted by: llamia
from PR
I have bought 3 of this units in less than 2 years, they'll always have issues. Coffee is great but vertuo next is not a good product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuonNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issues to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA