Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Doesn't want to work
on September 9, 2022
Posted by: Nicky83
from AL
[This review was collected as part of a promotion.] Right after getting it , I got it all set up and down loaded the app. Read the instructions multiple times and was ready for a great cup of coffee. It kept blinking a light and the app said there was no water in the machine. However it was full of water. After multiple tries it started to work and only made about an inch and a half of coffee. So over this machine!
Cons: Does not make enough coffee in a cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , September 10, 2022
Thank you for your review. We're sorry to hear your new machine hasn't been working well. If you will call us at 1-800-562-1465 our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd Machine's the Charm
on September 12, 2022
Posted by: Tj
from Michigan
Do not get this one, get Plus. I would have never bought it if I knew it would break 2 times after a few weeks using the first one and 1 week using the second. It looks like the Plus is better, so why not put this in place of it? 3 machines... one too many to go through in a total of 5 weeks or less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 13, 2022
Hi, Tiffanie. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating
on September 24, 2022
Posted by: Aaron
from San Francisco
Second time this machine stopped working. First time was after 4 months, I was sent a new one and it crapped out now too. I’m stuck with tons of pods. I’m not spending another dime and it’s too bad, I love the coffee and the concept. I had automatic easy orders set up like clockwork.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Hi Aaron. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasts for 8 months then breaks
on October 4, 2022
Posted by: zbailey
from Florida
I have had 2 of these in 24 mouths. They replaced the first broken one with 4 months warranty left. Now the second one is dead and no ore warranty. Love the coffee but this makes it unreasonable cost wise. The failure rate for the same problem same machine is terrible.
I buy a lot of coffee, but come on, this is to much. I have a whole house water softener plus R/O filter and an inline whole house 5 Micron Carbon Block Filter AND clean the machine regularly.
They just break to much...
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t get this model, get the plus one
on October 26, 2022
Posted by: Eve
from New York
I first saw the virtuo plus machine from my cousin and I was so excited to get me a Nespresso machine, so I was looking at models and I thought why not buy the newest version? Na should’ve stayed with the plus one cause Nespresso took a step back with the lid opening system, it’s a nightmare to open it, it’s a nightmare to close it I feel that for a new machine it has to have improvements but no, Nespresso really took a step back with this machine, the wifi thing it’s kind of cool but other than that nothing really too exciting about it, if you’re thinking of getting a virtuo machine get the plus one, the plus has an automatic opening and closing system that in my opinion it’s way cooler than the system they put on the next model, the lock stays locked and you gotta fight with it to open it, it’s bad really bad. Nespresso should’ve stayed with the automatic opening system, everything else it’s ok but this is a big no for me, not really happy with my purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 27, 2022
Hello Eve. We appreciate your feedback, and will be sure to note this to our product development team. Should you need any assistance with your Vertuo Next, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor durability
on October 26, 2022
Posted by: andy68
from Auburn AL
DON'T BUY THIS!!!! This machine is fragile and easily out of work after one year. I owned two of this machine and both of them are shut down with no reason after one year. Even if you call customer service, they will ask you to rinse it and brew the coffee and sometimes will work. BUT it will not work again on the next day morning when you are hurry to go to work. You need to rinse it again before you try to brew ONE coffee in the morning! This is a really disaster.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 27, 2022
Hello. We appreciate your honest review. Your machine comes with an up to a one year warranty and a lifetime of troubleshooting services. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Overall Good Product
on November 4, 2022
Posted by: emily123
from Chicago
Have had this product for 2 years and overall I really enjoy it. However I dread the time when it comes to descale the machine because even when I follow the instructions perfectly it never works correctly! It is very frustrating. I also feel that the froth from this machine is not as good as compared to the VertuoPlus. Overall, I enjoy still using this for my coffee every day.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Dissatisfied - Twice!
on November 8, 2022
Posted by: MackPaul
from Newberg, Oregon
I bought one and within a few months it stopped working. They replaced it and within a few months the next one started leaking. Needless to say, I returned that one and went back to my Nespresso original. I was very disappointed, however, because I like the option of brewing an espresso or a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 9, 2022
Thank you for your review, Mark Paul. We are dismayed to learn about your disappointment with your Vertuo Next machine. We were happy to learn that you spoke with our Machine Expert who was able to replace your machine, although your issue reoccurred with your replacement machine. Your Vertuo Next machine has a one-year warranty, and a lifetime of troubleshooting via our toll-free number. Our Machine Experts can provide other options via our Assistance Service Program. Should you have any more issues, please don’t hesitate to call us!
Written by a customer while visiting Nespresso USA