Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,460 Reviews)
Rating breakdown 4,460 reviews
5 Stars
3,015
4 Stars
498
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Significant downgrade from VirtuoPlus
on April 4, 2023
Posted by: SnohomishCoffee18
from Snohomish, WA
I previously owned the VertuoPlus until it gave out after 2 years. I thought getting the Vertuo Next was going to be the next step up. Wrong. It's a significant downgrade from the VirtuoPlus. Some of the inconveniences this model has compared to the Plus include: 1) The space between cup shelf and the nozzle is smaller, so now my larger mugs won't fit. Taking the holder off and putting the cup on the counter isn't a help, as the coffee nozzle is too close to the machine and drips it down the side of the larger mug 2) The water tank is significantly smaller 3) Machine feels cheap and rickety, and always feels like its one lid close away from falling apart. 4) The pods drop into a much smaller holder 5) The holder of the empty pods is disgusting. It is virtually impossible to dump it out without getting coffee grounds or black liquid everywhere. Whoever designed it clearly never tried emptying it before putting it on the market. Overall this model looks sleek, but is a significant step backward for a company we have loved for years. We have heard very similar complaints from 2 other friends who also purchased this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello, and thank you for your honest feedback. We will share this with our product development team. Should you need any technical assistance with your machine, give us a call at 800.562.1465, and one of our experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on April 16, 2023
Posted by: MrsBankes
We got our first machine as a wedding shower gift. After 8 months the machine died. They sent us a new one and less than 2 months later this one is also dead. I am so disappointed as I had one of the older machines and it was amazing!!! But these newer models don't last. It doesn't make sense to me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible!
on April 30, 2023
Posted by: JMG
from Phx, AZ
This machine is horrible. Nonstop issues with the blinking orange light no matter how much I cleaned, descaled or even used distilled water. 2nd Nespresso machine and I am so bummed I switched to this one... Such a disappointment and only lasted 1 year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, JMG. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Troubleshooting your machine allows us to correctly diagnose the issue with your machine and find the appropriate resolution. At your convenience and when you are near your machine, we invite you to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
footprint is too large
on November 8, 2024
Posted by: ddnyc
from nyc
the water tank on the side is a deal break for me, it doubles foot print and prevents this machine from being the space saver it claims to be. I really want a vertuo machine, but may have to go with the orginal capsules
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, November 9, 2024
Thank you for your feedback. We regret to learn that our Vertuo Pop Plus did not meet your expectations. We are here to assist and would like to suggest our VertuoPlus, which features an adjustable water tank option, or our Vertuo Next machine, with the water tank positioned at the back.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed in this product
on October 30, 2021
Posted by: MarthaMB
from Rye, ny
My machine is only a month old, and already having problems. I was encouraged to purchase a vertuo machine after my daughter told me how convenient the coffee is to make, and that it always had high quality foam on top of each cup.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service , November 1, 2021
Hi, MarthaMB. Thank you for your review. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at Nespresso and we are dismayed to learn your Vertuo Next machine is malfunctioning. We encourage you to please call us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this!
on November 20, 2021
Posted by: Horrible Product
from Los Angeles
By far the worst consumer electronic I have ever owned. I bought my original one a little over a year ago and I have now replaced that original one 2 times due to electronic failure. The third still makes coffee but leaks all over the counter. This company clearly knows they have a flawed product but continues to push it!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. We are glad to see you were able to speak with a machine expert to exchange your Vertuo Next machine, but disappointed to learn about the leaking issue.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Please contact us again at 800-562-1465 so we may further assist you. Additional resources are available on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo machine
on November 27, 2021
Posted by: Pat
My son is having the same issue with leaking. I called Nespresso since I am a client for so many years but I am very disappointed that instead of replacing the machine they will try to fix it and I am the one who has to ship it and wait for I don’t know for how long.
Response from Nespresso USABy Savoeurn D., Customer Service, November 30, 2021
Thank you for your review, Pat. We understand the importance of a seamless coffee preparation experience and look forward to receiving your son's machine in our repair center so he can continue to enjoy his favorite Nespresso blends. The cost of shipping, repair, parts and labor are all covered under the machine's one year warranty. If you have any questions about the repair process, please contact us anytime at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the Coffee... HATE this garbage product
on November 30, 2021
Posted by: Tim
from Los Angeles, CA
I have had an original Nespresso machine that I bought almost 10 years ago and still works to this day. I love it. I bought the Vertuo Next for my wife since she likes to drink big coffees. It has been nothing but headaches from day one. We're lucky if we get a month of coffee out of these things before they break. We're on our third Vertuo Next at the moment, and all of them have had consistent leaks before they ultimately stop working. Customer service was great with the first broken product and replaced it right away. After that one, they've insisted that we send the machine in for repairs, however, they cannot seem to repair these horrible garbage products. They just send us a new one to leak on our counter and break down after a month of use. DO NOT WASTE YOUR MONEY AND TIME ON THIS MACHINE. Super disappointed in Nespresso for continuing to sell this junky machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Timothy. We're pleased our customer service has met with your expectations in the past, and we look forward to assisting you further. As always, we are available through our toll-free number if you need assistance with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA