Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Blue light and not more working
on May 17, 2022
Posted by: Aellejay
from Washington
So.. I’m from Italy,I drink coffee for breakfast,after my lunch and my dinner.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
This coffee was so good,so creamy I was really happy for the gift I received.
Than happened my little toddler woke up at 4 am and all I was thinking soon I see him come back to sleep was to make me a coffee.
Nothing are 3 pm the light still blue .
No way for make the machine work back .
Totally disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, May 18, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we offer lifetime troubleshooting support. We feel confident we can help resolve issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love it but it does have flaws
on June 9, 2022
Posted by: Sara
from TX
I absolutely love my machine but there are a few flaws to the machinery of it. Sometimes it doesn’t work and I have to wait a few minutes and constantly press the button. My in laws also bought one and it workers really good until it just stopped working one day and they had theirs less that a year. I have had mine for two months now and I do love it but there definitely are flaws.. but the coffee taste so amazing!
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, June 10, 2022
Thank you for your review, Sara. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. There should be a slight click sound when fully locked.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I loved it until stopped working
on June 9, 2022
Posted by: Rachel
from Los Ángeles, CA
I had this for few months and was happy with it, the open/close feature it a little though but I got over it and used it daily. But it stopped working. Not happy only lasted few months
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 11, 2022
We're disappointed to hear this, Rachel, and we're always here to help. All machines are covered under a one-year warranty, and we offer a lifetime of comprehensive troubleshooting. Please give us a call directly at 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Terrible Machine
on June 10, 2022
Posted by: ibk1234
from IN
First off, it does make very good coffee when the machine works. However, I am on my second machine in 9 months with a third on the way due to them failing. The first machine quit being able to consistently read the bar code after ~4 months and then developed internal leaks. We chatted with Nespresso CS and they were great and sent out a replacement machine right away. Machine #2 works well for ~5 months before it starts having issues reading the bar codes and will no longer brew. We again called Customer Service, video chatted, and they are now sending us another new machine, but the older version per our request and their recommendation since it is much more reliable. Keep in mind that on both machines we did a cleaning cycle frequently and it was only used 1-2 times per day so the failures seem unwarranted. Hopefully the new machine is better because the coffee really is great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 11, 2022
While we stand behind our machines, we are disappointed to hear this. However, we are glad to hear that a new machine is on it's way. Please continue to reach out with any questions, comments, or concerns as we are always here to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after only a month!
on June 14, 2022
Posted by: Mystique
from North Carolina
This machine will not work after just a month of light use. No power - nothing - dead in the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyers Beware
on July 21, 2022
Posted by: CoreyFromTexas
from Texas
Had the machine for about a year. Would regularly do maintenance with the descaling and self-cleaning. Now it will not work unless I run a self-clean cycle before each pod. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine only brews capsules after you place your machine into clean mode. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good at all
on July 21, 2022
Posted by: mbvoss
from Austin Texas
I am on my second machine of this model. The first one I bought stopped working within 6 months. Nespresso replaced it but the replacement stopped working :(. Not sure I will continue with this Brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your replacement Vertuo Next machine has stopped working to your satisfaction. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wouldn't Buy
on July 22, 2022
Posted by: cg4101
from San Antonio
I will start by saying that their customer service seemed very good today. I got this machine for Christmas and it worked for 3 months- then it wanted to be descaled, so I decaled it (3 times)- it would brew one pod then needed to be descaled again... did all the trouble shooting, etc- it wouldn't work again. So they are sending me a new replacement, but I would not buy one again- we will see how long the replacement lasts.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA