Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Terrible Machine, Good Customer Service
on March 10, 2022
Posted by: Matt
from San Diego
First machine broke after 3 months and was replaced. Second machine only lasted a month before failing. Again was replaced, luckily was able to swap to a different machine free of charge. Waiting on this one currently.
Customer service has been helpful and replaced each time, but very frustrating dealing with broken machines, waiting for replacements and wasting pods along the way.
We'll see how this next machine goes...
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review, Matt. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Unhappy - Wish I Had Read the Reviews
on March 17, 2022
Posted by: SW
from New York, NY
I wish I had read the reviews before putting this model on my wedding registry. I generally only drink 1 cup of coffee per day and still need to run the cleaning cycle every 5-7 days. Making a second cup of coffee in the same morning only works every 1/10 times. I feel like I'm a slave to this machine with all the constant cleaning. Customer service is nice-ish but their only solution is to have me sit on the phone with them for 20 minutes running troubleshooting (which basically amounts to some variation of the cleaning cycle which solves the problem for 1 or 2 days)...on a busy weekday morning this is a HUGE pain. I've also wasted so much money on pods that go unused when the orange light starts blinking. Ultimately, I'm really disappointed in this product and wish I could switch to a different model. At the end of the day, I have a closet full of pods that need to get used so I will probably continue to waste time and resources on this machine but would absolutely NOT RECOMMEND ANYONE BUY IT.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Sonia. We are dismayed to learn of your disappointing experience with your Vertuo Next machine. We recommend performing the cleaning cycle weekly to maintain the health of your machine; however, our machines do have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please do not hesitate to contact us, our Machine Experts are available 24 hours a day and 7 days a week and will provide the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on March 19, 2022
Posted by: HB
from Florida
This is the worst machine ever made by nespresso. This machine started flashing orange lights and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , March 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Swipe Next
on March 20, 2022
Posted by: MW Flid
from Durham, NC
Worst rated Nespresso model? For a reason. There's clear engineering flaws with the Next. I'm on my second after the first one died maybe six months in, and the warrantied replacement Next is now doing the same things - stops reading pods, grinds and blinks at you, needs more and more service to work. Yes, I clean and de-scale and all that time suck leads to more time suck on the phone with scripted troubleshooters. Got a few extra hours for all this? My old Keurig lasted for years without a problem, without weekly cleans and de-scales and calls to the hotline. If it weren't for the plastic I might go back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 21, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in the quality of the machine
on March 21, 2022
Posted by: Mona
from Bay Area, CA
I have had a Vertuo Next for close to a year now... when it works, it makes a GREAT cup of coffee, and I love the various blends and roasts of the coffees. BUT, I have had to call support a handful of times to troubleshoot the recurring issues that I have when I cannot resolve them. After multiple support calls, Nespresso is finally replacing my machine. Hopefully, the problems I have been having are due to a defective device and not the overall quality of the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , March 22, 2022
Hi Mona, thank you for your review. We are glad to see you were able to speak with a Coffee Specialist to have your Vertuo Next machine replaced. If you have any questions regarding your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Keeps breaking
on March 22, 2022
Posted by: Dutchcolonial
from Brooklyn, NY
I am already on my 3rd unit and this one has now stopped working. I keep strict to the maintenance guidelines (Removing pods, weekly flush, clean nozzle, descale).
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are disappointed to learn of the trouble you’ve encountered with your Nespresso machines. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. Should you require additional assistance, our machine experts will be happy to help. They can be reached at 800- 562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken after 2 months
on March 23, 2022
Posted by: dani
I got this machine for Christmas, it started acting up in Feb, sometimes it would just not work at all, but then would work again a couple hours later. Now it's March- it will not make a cup of coffee at all. It is leaking out of the bottom all over my counter. I don't even use this machine every day, so the fact that it is completely broken after 3 months shows how horribly it's put together.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 24, 2022
Thank you for your review, Dani. We're here to help you enjoy your Nespresso coffee selections and Vertuo machine. Call us directly, 800.562.1465. We're here for you 24/7 and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on March 24, 2022
Posted by: DC Mike
from DC
I’ve had nespresso machines before that have worked great. We (wife and I) upgraded to this model, and it’s very poorly built, constantly breaks down needing resets and descales. Lasted about 6 months the first time and then everything after that has been awful. Breaks every month or so.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA