Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Disappointing
on January 23, 2022
Posted by: Hjt
I wanted this machine SO BAD, I received as a Christmas gift from my MIL and I could not wait to get home and set it up! I ran the rinse cycle like the instructions say and the next morning I found a giant puddle under the unit....? Ok.. I sort of ignored it thinking I did something wrong. I proceeded to make my coffees for a couple days and what do you know... about two days later, another giant puddle under the unit. I picked up the machine and tipped it a bit to take a look and water came gushing out of the bottom crevasses??? I came on here and read some reviews and many are saying the same. I returned and got a Keurig Elite instead. Our keurig classic is still going strong after probably 7 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last a year
on January 24, 2022
Posted by: Cardinal1
from Louisville
Made great coffee until it just decided to stop working. We clean and descale this machine on their recommended schedule. Just decided to stop working. This specific machine needs to be pulled from the market based on many other similar experiences as my own.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine. We recommend regularly connecting your Vertuo Next machine to the Nespresso app, via Bluetooth, to ensure that your machine has received its most recent system update.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Should’ve listened to the reviews..
on February 4, 2022
Posted by: Paige O
I’ve only had this model since Christmas, and it has already stopped working completely. Initially I had to factory reset every couple of days due to malfunctions. But now it’s not brewing at all and the button is unresponsive. I’m so sad. I loved the coffee I made with my nespresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Paige. We're disappointed to hear this, and we'll be happy to help. Please call us directly to speak with a machine expert. We offer a lifetime of comprehensive troubleshooting at 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nice sleek design, so many problems
on February 4, 2022
Posted by: E Step
from San Jose, CA
I had three of these machines. One of them was a gift and it stopped working and I didn’t think to check the warranty so I went out and bought another one. After three months, it wouldn’t brew any pods so I called customer service who are very helpful and very quick to replace the machine (probably because they know it’s a dud). I got A replacement and after three weeks, it stopped working. Wouldn’t respond at all. I’m on my fourth machine but I’m trying the Vertuo this time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Ellis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great when it works…
on February 5, 2022
Posted by: Allie
from Ohio
Since I cannot give this 2.5 stars, I was generous and gave it 3. We were gifted our first Vertuo Next machine for Christmas in 2020. It worked great until about… September/October of 2021. One morning I went to make coffee and it kept flashing an orange light. My husband called the nespresso help line, they walked him through everything possible - cleaning, descaling, etc. and ultimately sent us a new machine. Again, new machine was working great until it just wasn’t (second machine lasted around 4 months). Just this past week, we started to have the exact same issues. We tried the cleaning and descaling process on our own but, no luck. We also searched for tips online from other customers but, again, no luck. Called Nespresso again and they offered to send us another Next machine or the Plus. We opted for the plus.
We LOVE Nespresso and their coffee varieties but, if you don’t need the carafe option, I would look into another Vertuo machine.
Nespresso’s customer service is great. They are friendly, helpful, and understanding of the product. Thankfully, they offer new machines when yours stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Allie! Thank you for your review. We are dismayed to learn Vertuo Next has not met your expectations. However, we are thrilled to see you were able to speak to a Machine Expert and your machine has been replaced with our VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLE MACHINE
on February 6, 2022
Posted by: JS2525
from Southern California
I’ve been sent 3 vertuo next machines and they all have the same problems. I clean it weekly and descale everything 3 months but after a few months I can’t even run a pod. It will start to brew and then start blinking, I will then have to run a cleaning cycle, put the pod back in and continue to brew the coffee/espresso. It’s extremely frustrating— especially when I maintain the machine properly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We thank you for the care and maintenance you perform on your machine. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frustrating
on February 7, 2022
Posted by: Ejasons
from Charleston SC
Made great coffee. But.......Had for 1 year and 1 week. It stopped working. Flashing red and wouldn't start, even after descaling multiple times. 1 week past the warranty meant Nes would fix it. Unfortunately they couldn't so they sent a refurbished one to us for free. Great! But after 2 months that one also stopped working.
We bought a new Vertuo chrome, original version, and it's superior! Quieter, faster, easier to open and close.
We bought a new Vertuo chrome, original version, and it's superior! Quieter, faster, easier to open and close.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking water
on February 8, 2022
Posted by: Jasjas5415
from Georgia
I wanted to love this coffee maker. And a part of me does. The coffee is fantastic. But I should have trusted the reviews of this product and the complaints of it leaking water. This coffee maker leaks from the bottom of the machine where you place the place the pods. At first I thought the water leaked from the water tank. But no. No water there. Strangely, the water leaks near the front. Mine is a slow leak that occurs when the machine isn't being used. By the time I make coffee in the morning, water is everywhere. I've had to place a towl under the coffee maker just to save my counter top. This has to be an error with how the machine was made, especially if multiple people are having this problem. So buyer beware. Great coffee and also nice puddles of water over the counters.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review, Jasmyn. We’re pleased to see you were assisted by one of our machine experts with the leak beneath the water tank of your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. When placing your water tank on the base, ensure you hear the click, and you see a small air bubble released from the stopper in the bottom of the tank. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If your machine continues to leak after following our recommendations, please call our toll-free number at your convenience, so we can further address the issue with you, and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA