Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Avoid at all costs!
on January 6, 2022
Posted by: Cboot
from Alexandria, VA
I have had this machine for less than 4 months and its already basically useless. After only a couple months, the machine refuses to brew any coffee. I have called customer service, watched YouTube videos for fixes, descaled, cleaned, unpluged....the machine is just a piece for junk. As an avid coffee/espresso drinker, there is nothing more infuriating than fighting with your coffee machine every morning just to get it to brew a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cboot, thanks for your review. We're disappointed to hear you've had this issue with your Vertuo Next. Please call us at 1-800-562-1465 and our machine experts will be happy to further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS ONE. EVEN IF ITS PRETTY.
on January 6, 2022
Posted by: Cassie
Okay so I bought this cause I loved the teal super cute...no nothing cute about it. It broke in 3 days of owning it. Loved the coffee and espresso when it worked...but not worth the aggravation. It started leaking EVERWHERE. AND NOW IT DOWSNT EVEN TURN ON...nope don't do it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cassie, thank you for your review. We were glad to see that our machine experts were able to arrange a machine replacement for you. If you experience any further difficulty please let us know. We will be happy to further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disapointed
on January 11, 2022
Posted by: lmartins
Been a Nespresso customer for years, have always loved the coffee and their machines.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 12, 2022
Hi LMartins. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
A nightmare!
on January 13, 2022
Posted by: CC77
from San Francisco
I wanted to make the switch from the original capsules (which l have been using for 18 years) to the vertuo capsules. This Next machine has been a nightmare from day one! It is incredibly inconsistent, is a pain to open and close, takes far too long to brew (which means your milk foam turns to soup by the time the coffee is actually ready), sometimes the capsules fly across the room causing a huge mess. The list just goes on really. Cannot wait to to get rid of this machine! I am going to give the Plus a try since it appears to be more user-friendly and reliable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We are happy to offer lifetime troubleshooting support and feel confident we can help resolve the issues you've mentioned. For prompt and comprehensive troubleshooting assistance kindly call. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakage issues
on January 17, 2022
Posted by: Jules
from Saco, ME
I bought the first Vertuo Next at the end of November 2021. It worked great initially and makes great coffee and espresso (thus the one star). Then it started to leak. First a little bit, then it got worse. Contacted Nespresso and after trouble shooting, they send out a replacement. Received the replacement at the end of December. The bluetooth functionality wasn't working right and it wouldn't detect the machine or accept the WiFi password, but at least it brewed coffee ... until after about a week or so we noticed the replacement also was leaking and the water was pooling underneath the machine. I am still waiting on my second replacement, which they are sending me the Evoluo model. Here's hoping that this one will work as advertised. While the coffee and espresso are really good, the rest of the Nespresso experience has been a disaster so far ...
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review Jules. While we are disappointed to hear about the issues with your VertuoNext, we hope you enjoy your new Evoluo. Should you need any additional assistance, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wanted it to work so bad
on January 19, 2022
Posted by: Sierra
from Austin, TX
I got this as a Christmas gift last year. It was working great until about three month in, it started leaking from the bottom and top. Water was pooling under the machine, so I descaled it hoping that would fix it. It did not fix it, so Nespresso sent me a "new" (refurbished) machine to replace mine. I used the "new" machine for about a month or two and the same thing started happening. I have been buying filtered water to use in the machine, since I have hard water out of my faucet. I love the coffee, but I am frustrated that I haven't even got to use my Nespresso for a year without having problems. Maybe it's this specific model that leaks? My best friend has the Vertuo Plus and she has never had any of these problems. She has had hers for about 4 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 20, 2022
Hi Sierra. We are disappointed to learn that your second Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Really Frustrating
on January 20, 2022
Posted by: jbyrd
from Birmingham, alabama
First they get you hooked, then the machine breaks. So frustrating. Leaked from the bottom and stained my granite countertops.
Worked great for 3 months, but has been nothing but a hassle since.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, We recommend speaking with one of our machine experts regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wish I liked this machine
on January 22, 2022
Posted by: ELP
from MN
I was excited about the Next as I could do carafes of coffee as well as espresso. The coffee was not very hot and the cream sub-par. I talked to customer service, they agreed to send a new one. They were helpful. The 2nd one was even worse as warning lights were blinking after 2 weeks of ownership. I just want a really good cup of coffee. Sent the 2nd one back. So tired of the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA