Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Broke after 2 days. Brewed 4 cups
on December 15, 2021
Posted by: Jake
from Nashville
Bought this as a Christmas gift. It stopped working after 4 uses. Junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Jake, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. We also recommend descaling every three months or 300 capsules. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after a few months
on December 17, 2021
Posted by: lee
I have had two of these machines in the last 12 months. Both have just stopped working randomly, and they leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Lee, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine!
on December 18, 2021
Posted by: Poopsi
from Beverly Hills
I got this a week ago and it stopped working after 3 days☹️
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Poopsi. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY
on December 27, 2021
Posted by: MegR
from Portland OR
I don't even know where to begin. Got this last Christmas and it worked great until it didn't. Called customer service and they replaced it about 6 months ago. Then the second one stopped working. We have had company for the holidays with no coffee because this machine cant consistently work. We have done everything we're supposed to. Clean it, descale, you name it. This machine needs to be discontinued.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Meg. This is certainly not the experience we intend for our valued customers. All machines are covered under a one-year warranty and we offer a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I have to tell the truth, this is the worse!
on December 28, 2021
Posted by: Cruz
from Astoria
I’m very very disappointed with Nespresso, I bought this machine this month and what nightmare. The machine is loud the coffee doesn’t taste good more like water. The machine is constantly linking on my kitchen marble. I had this so madly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Hello Cruz. We are disappointed to hear that there is an issue with your VertuoNext. We stand by all of our products and have machine experts who would be happy to assist you with troubleshooting services. They can be contacted directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks/breaks from few uses - stop selling this
on December 31, 2021
Posted by: verturo_next_is_terrible
from Los Angeles, CA
Pull this product Nespresso, people will still buy your other products. This one is only causing you problems and tarnishing the reputation of your products. Have no idea why you would keep selling these knowing they are all defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakage and NOW nothing!
on January 2, 2022
Posted by: Curtis
from Boise, Idaho
Nespresso, clearly this machine has a problem. This is my third Nespresso machine and have never had any problems with my other two. I wanted the Vertuo Next for the latest features and ignored the BAD reviews. Unfortunately after only three weeks of use my new machine is having the same problems as all others, water leaking and now it will not work at all. Love how the only 5 star reviews are from "influencers", or fair to say paid actors.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Curtis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
21 Days
on January 5, 2022
Posted by: Not4me
from Dallas, TX
21 days - that is how long it lasted before malfunctioning. First it did not dispense enough coffee' and then it stopped dispesing completely. Factory reset the machine to no avail. That is disappointing because the coffee is great. I actually purchased two , I gifted one to my friend . Hers still works
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Please call us at 800-562-1465 so that a machine expert may assist you with the Vertuo Next. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA