Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Terrible machine and design
on August 30, 2021
Posted by: Jenmarie
from Boston, Ma
This is one of their worst machines. It’s designed as if it was the first model made. It’s manual you have to turn the level to open and you have to push down and turn the lever to close. It’s loud and it broken about a month after I purchased it. Don’t buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Jennifer. We offer a one year warranty with our Vertuo Next machine, along with lifetime troubleshooting assistance. For additional details, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am in love!
on September 17, 2021
Posted by: ang04
from Puerto Rico
I am in love! Easy to use and makes a great coffee. I haven’t had any problems so I HIGHLY recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee. Machine is awful.
on September 30, 2021
Posted by: Elliot
from Minneapolis, mn
We’ve been through a few of these after several returns. It constantly has problems or stops working altogether. Now, it makes only small size coffees and doesn’t work for larger ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 1, 2021
Hi, Elliot. Thank you for your review. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact a machine expert at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
3rd Machine in 10 months :(
on October 11, 2021
Posted by: AmandaB
from Chicago, IL
While I love the Nespresso coffee....I'm on my 3rd machine since December 2020. My original first machine lasted 5 months. The replacement machine sent by Nespresso only lasted 1 month. Now on to my 3rd machine and it too stopped working after a month and a half. All 3 machines have had a similar issue - - flashing orange light, inability to make coffee, leaking in to the capsule reserve. I would love to continue to be a Nespresso customer but it's getting exhausting having to get replacements every few months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service, October 12, 2021
Thank you for your review Amanda B. We understand your frustration regarding the Vertuo Next machine. Please contact us at your earliest convenience 800-562-1465 so that a machine expert may better assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent coffee, Taking extra precautions
on October 12, 2021
Posted by: CircuitSix
from Raleigh, NC
We purchased this unit about 3 months ago and have had no issues as of yet and the machine continues to perform extremely well. I was a bit nervous having ordered the Vertuo Next to only later read so many negative reviews. I purposely waited a few months before posting this review to make sure that it continued to perform and we weren't seeing failures like others have been reporting. That being said, we do baby our machine, more so than I think the average user would.
We make sure that our water reservoir is never empty and that we only use bottled water (5gal from the local grocery). The tap water, even filtered tap water, has a lot of contaminants that can cause premature failure of the machine. Routine cleaning around the lid where the pod is placed is absolutely required, otherwise, a ring of dried coffee will form and eventually cause leaks. Descaling on a regular basis will also help, unfortunately the instructions provided with the machine are not the clearest to follow nor is the actual procedure that user-friendly.
Overall this is actually a very nice machine, I think that with proper maintenance and clean water that this machine will last quite some time. The quality of the coffee from Nespresso and the engineering behind their machine in my opinion produce the best cup of coffee without breaking the bank.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Timothy. We are glad to hear that your Vertuo Next machine is meeting your expectations and that you are taking such good care of the equipment. If you run into issues you can call 800-562-1465 where you'll have access to a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Going on my 3rd machine
on November 4, 2021
Posted by: eosbs
This machine has a lot of glitches, I'm going on my third machine and I'm changing to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Eosbs. We are disappointed to learn about the issues you have experienced with the Vertuo Next machine. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance with Nespresso at 800-562-1465. Please contact us if you have any additional questions or concerns, 24 hours a day, 7 days a week. Online help is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA
Customer Rating
1
On my 4th machine
on November 4, 2021
Posted by: Brian
The first machine they sent me did not even work. The 2nd machine lasted only a couple of months. The 3rd machine maybe lasted 6 months. These are defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Brian, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is Awful! Replaced 3 times.
on November 15, 2021
Posted by: Robin
from Kansas City, Mo
I am now on my 3rd Vertuo next machine. All have broken within 6 months of purchase. The quality is bad at best. Nespresso is now refusing to replace the machine with a new one; rather they want to give me a refurbished machine. This is unacceptable considering the price I paid for this machine. Don't buy this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 16, 2021
Hi Robin, thank you for your review. We are glad that you were able to speak with a machine expert and that another machine is on its way. We will of course be noting your feedback. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA