Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Perfect Little Machine
on July 5, 2023
Posted by: kcmahan
from Maple Grove, MN
[This review was collected as part of a promotion.] I bought this machine about 2 months ago and I can now say that I love it as much as Id hoped I would. I bought this particular machine because it brews the larger pods like the iced coffee and the pour over. The one notable item about the machine is that it needs to be propped up on something in order to use the bigger cups and glasses for the iced coffee and pour overs. Which is fine as i have a pod holder under mine. But its a good to know fact.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t waste your money
on July 5, 2023
Posted by: Meli
from Miami Fl
Do not buy a Virtuo Next machine! First two years.. you will get the most amazing coffee ever. After two years, it brews when it wants to. I’ve spent time and money descaling and trying anything I can to get it to brew. It brews one cup fine and then the next it’s another error code. And there is water coming out the bottom of the machine with coffee. I’ve heard that Nespresso knows about the issue. Incredible! And, of course, after the two years, there is no warranty!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 6, 2023
Thank you for your review, Melissa. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty repair or replacement options so you may continue to enjoy your favorite Nespresso selections. Please call Nespresso directly, 800.562.1465 and a machine expert will be happy to assist you with troubleshooting over the phone, and a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in Quality and Longevity
on July 8, 2023
Posted by: SAK 10
from NJ
We spent a lot of money and bought this machine a year and a half ago. Have loved using it since then. However the machine is now no longer actually making coffee despite multiple attempts to reset it, descale it, clean it, let it rest. It just keeps blinking at me no matter what I do (which is also incredibly frustrating). I've followed the instructions for descaling and cleaning a few times and nothing it helping. It turns on and sounds like it is going to work but then just lights up orange again
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 10, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Blinking patterns can indicate different issues or alerts. We feel confident we can help resolve this matter to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. A Machine Specialist can determine issue and offer resolution based on the blinking pattern. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing design
on December 19, 2023
Posted by: Daniel2023
A little disappointed, bought this for my wife for Christmas so she could do the iced coffee feature. The space for a glass is much too small. Find ourselves swapping in a second glass to avoid overfilling. Why would you design it this way?
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LONG TIME CUSTOMER- HUGE DISAPPOINTMENT!
on December 27, 2023
Posted by: KBUTTERY
from MICHIGAN
I really wanted to like this machine. I bought it Dec 19 2023. as a Christmas present to myself. I thought I would give it a go. I have had many of the Nespresso machines through the years that cater to the original pod and currently use the KitchenAid Machine for original pods.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
It is not enjoyable if your coffee is cold and you wanted a hot cup of coffee.
This definitely will be a return to Santa
This definitely will be a return to Santa
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 28, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with the Vertuo Pop machine. We are happy to see you were able to speak with a Coffee Specialist who assisted you with your concerns. If you still need any further assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love so far!
on April 1, 2024
Posted by: megan77
from Little Rock, AR
[This review was collected as part of a promotion.] My old Nespresso sadly died after 4 years, and although I was sad to have to get a new one, I am very pleased with this model! It looks a lot better on my counter and I like the updated tech such as being able to make a coffee pod more concentrated like espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Changed my life
on June 1, 2024
Posted by: Stan1
from Saratoga Springs NY
[This review was collected as part of a promotion.] I was introduced to Nespresso at an in Amsterdam VRBO. I was the person who rotated coffee-making approaches every year because none were quite right. I went from automatic drip to French press to Keurig to pour over, and none took hold like Nespresso. I'll never switch again. I have been told I have the best cup of coffee in the family.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be hotter
on January 28, 2025
Posted by: Gomez
from NJ
Love this machine. But it's not really brewing coffee as hot as it should. Is there anything I can do to adjust?
I would recommend this to a friend!
Response from Nespresso USABy Katy R., January 29, 2025
Thank you for your review, Paul. We recommend descaling your machine with Nespresso Descaling Solution every 3 months or 300 capsules, whichever comes first, to remove internal mineral deposit that can build up, which can affect the flow, temperature and overall performance of your machine. A weekly cleaning will keep the brew unit clear of grinds and coffee residue. If you're still experiencing issues after descaling, please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA