Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Don’t waste your money
on July 5, 2023
Posted by: Meli
from Miami Fl
Do not buy a Virtuo Next machine! First two years.. you will get the most amazing coffee ever. After two years, it brews when it wants to. I’ve spent time and money descaling and trying anything I can to get it to brew. It brews one cup fine and then the next it’s another error code. And there is water coming out the bottom of the machine with coffee. I’ve heard that Nespresso knows about the issue. Incredible! And, of course, after the two years, there is no warranty!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 6, 2023
Thank you for your review, Melissa. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty repair or replacement options so you may continue to enjoy your favorite Nespresso selections. Please call Nespresso directly, 800.562.1465 and a machine expert will be happy to assist you with troubleshooting over the phone, and a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in Quality and Longevity
on July 8, 2023
Posted by: SAK 10
from NJ
We spent a lot of money and bought this machine a year and a half ago. Have loved using it since then. However the machine is now no longer actually making coffee despite multiple attempts to reset it, descale it, clean it, let it rest. It just keeps blinking at me no matter what I do (which is also incredibly frustrating). I've followed the instructions for descaling and cleaning a few times and nothing it helping. It turns on and sounds like it is going to work but then just lights up orange again
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 10, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Blinking patterns can indicate different issues or alerts. We feel confident we can help resolve this matter to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. A Machine Specialist can determine issue and offer resolution based on the blinking pattern. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing design
on December 19, 2023
Posted by: Daniel2023
A little disappointed, bought this for my wife for Christmas so she could do the iced coffee feature. The space for a glass is much too small. Find ourselves swapping in a second glass to avoid overfilling. Why would you design it this way?
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LONG TIME CUSTOMER- HUGE DISAPPOINTMENT!
on December 27, 2023
Posted by: KBUTTERY
from MICHIGAN
I really wanted to like this machine. I bought it Dec 19 2023. as a Christmas present to myself. I thought I would give it a go. I have had many of the Nespresso machines through the years that cater to the original pod and currently use the KitchenAid Machine for original pods.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
It is not enjoyable if your coffee is cold and you wanted a hot cup of coffee.
This definitely will be a return to Santa
This definitely will be a return to Santa
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 28, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with the Vertuo Pop machine. We are happy to see you were able to speak with a Coffee Specialist who assisted you with your concerns. If you still need any further assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love so far!
on April 1, 2024
Posted by: megan77
from Little Rock, AR
[This review was collected as part of a promotion.] My old Nespresso sadly died after 4 years, and although I was sad to have to get a new one, I am very pleased with this model! It looks a lot better on my counter and I like the updated tech such as being able to make a coffee pod more concentrated like espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Changed my life
on June 1, 2024
Posted by: Stan1
from Saratoga Springs NY
[This review was collected as part of a promotion.] I was introduced to Nespresso at an in Amsterdam VRBO. I was the person who rotated coffee-making approaches every year because none were quite right. I went from automatic drip to French press to Keurig to pour over, and none took hold like Nespresso. I'll never switch again. I have been told I have the best cup of coffee in the family.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easier open
on December 31, 2024
Posted by: Tiff
from Richmond California
[This review was collected as part of a promotion.] I love the machine but the reason for not giving a five is because you can’t open or close with ease or one hand , now I’m still young but mom that is older and has some difficulties with her hands have trouble with the open and close of the machine but other than that love the pop plus
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cheap and Loud
on August 27, 2021
Posted by: LJ
from Colorado
We have been nespresso members since 2017 and this purchase made for our third vertuo style machine. It is absolute crap. Our older machine was in good working order, but we were interested in the larger 18 oz coffee pod capability. Dont buy into this gimmick .
Our first two machines were much higher quality and produced much smoother pours. This machine is loud, clunky, and the parts move very heavily with some effort. The pour is never consistent and will occasionally refuse to extract for no apparent reason, causing multiple pods to be wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 27, 2021
Thank you for your review, LJ. An inconsistent pour may be resolved by resetting the factory settings on your machine. For instructions and more troubleshooting tips, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA