Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,460 Reviews)
Rating breakdown 4,460 reviews
5 Stars
3,015
4 Stars
498
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Disappointment as expected
on November 22, 2021
Posted by: Uncaffinated_and_sad
from Lake Mary, Florida
I read all the negative reviews on the Vertuo Next and foolishly purchased one anyway. I made it to the third week when it inevitably stopped working. I read reviews that stated their machine stopped working six months or so into owning it but it seems I’ve set the new record for quickest machine failure in just under 3 weeks! Do I win a prize? If it’s another machine, I think I’ll pass.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 23, 2021
Thank you for your review. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on November 23, 2021
Posted by: Lindsey
from Dallas TX
We got this as a wedding gift - have used it for 2 months and now it asks to descale every other cup to the point where now i can even make one cup and each time this happens we ruin a "pod" because we snap it in and then it asks to descale so we have to open it take it out and run it through the cycle again. Overall this machine is a piece of trash - i have had MANY calls with the support desk, and they are kind and helpful, but this machine is so temperamental and not user friendly or sustainable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Lindsey, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on March 13, 2022
Posted by: Ad
from New Jersey
We went through 4 of these machines in a 10 month span. Constant issues. Finally I switched to a different model and have had zero problems. Definitely pass on this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a Vertuo replacement machine. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very buggy
on April 14, 2022
Posted by: Jd1980
from Waltham, MA
Sure the coffee’s good… when it works. finally chucking this after a year of struggling with leaks, pods not reading, etc. utter garbage machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine-
on July 16, 2022
Posted by: Todd
from Roseville, Ca
We are on our second one, the first stopped working under warranty and they replaced it. Now a year later this machine will not brew two cups of coffee without having to be ran a cleaning cycle in between. We always run a cleaning cycle at least weekly but now the wife and I can’t even have coffee together- they truly should stop selling this machine or offer a longer warranty. It has us looking at leaving the brand since we now have trust issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 18, 2022
Hi Todd. Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not sure
on December 8, 2022
Posted by: JD
from West Hollywood
I think this machine is programmed to break down after warranty… mine went down the 2nd day after passing the 2 year warranty. I cleaned it, restarted it, did all research I could.. whether it making coffee or not depends on the mood of the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good Coffee, poor machine quality
on December 12, 2022
Posted by: JC
I've had 3 of these now and the 3rd one's the charm. Both others start out great and within 3 months start leaking. The coffee is great, but the machine fails. I tried calling customer support. I would have like them to just replace it, but they want you to send it in to fix. It's easier just to return and try again. At least that's what I thought the first time. Then it happened again. Looked online and it seems to be a pretty common issue with this model. Tried again a third time. And it seems to be holding up, 9 mos now. But it does leak on the carafe pods and when I do the cleaning cycle? Ugh.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, JC. We are sorry to learn your Vertuo Next machine has not met your expectation. However, we are pleased to learn that after a few attempts of troubleshooting our Machine Experts were able to resolve your issue. Please keep in mind your machine does come with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died after a couple months of light use
on January 31, 2023
Posted by: DoNotBuyAVertuoNext
from Tennessee
Very disappointed in this machine and I do not recommend it. I have used other Nespresso machines that have been outstanding, I have owned the Creatista since 2017 and the Evoluo since 2020 and they still work perfectly, but this one has been a huge disappointment. We got it in September of 2022 and it was dead before Christmas, completely dead, no power to the machine at all. We didn't even use it very often, once every few days maybe. We have tried a different outlet (still would not power on) and tried the troubleshooting steps but when it won't power on at ALL there are no troubleshooting steps to try. No lights come on, no sound, nothing happens at all. When it died I started to research the problem online to try and fix it myself and if you search the internet for Vertuo Next not working no power at all you will find TONS of sites where people complain about this model. I did do a chat here on the Nespresso site and they say they are sending me a new Vertuo Next but I have absolutely no optimism about that since so many of the stories that I have read so far mention that the replacements quickly died, and then the replacements for the replacement also die within months. I strongly urge you to explore a different model or brand, this one is not good and Nespresso KNOWS it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 1, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine won’t turn on. We’re pleased to see you reached out to us and spoke with one of our machine experts, who has replaced your machine. As part of your machine maintenance, we recommend the first time use steps at least once week to flush away any coffee granule buildup from the head of your machine. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Don’t hesitate to reach out to use should you have any machine issues with your Vertuo Next replacement. We’re confident we’ll find a satisfactory resolution. Enjoy your Nespresso coffee ritual with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA