Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Disappointing when compared to the Vertuo Plus
on February 15, 2023
Posted by: AT
from Iowa
Bought a Vertuo Plus about 4 years ago and have loved it! Decided to get a Vertuo Next. The Next is MUCH louder than the Plus, and the crema is not nearly as good when compared to what the Plus produced. With the Next, the crema dissipates within a minute or two. Very disappointed as one would think the next generation machine would be better. I should have purchased a Vertuo Plus again
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
We're certainly disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Quitter
on March 18, 2023
Posted by: Quitter
from Utah
Our first machine we received as a gift for Christmas in less than a year Later with very minimal use it completely quit working. But when it worked, it did a great job. Customer service was great and I was able to return it for a new one. I’ve had the new one for about two months and it’s already starting to act up. The Descaling process is very complicated Ut I’m going to try that this morning and see if that helps.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your review, and we are disappointed to hear that there is an issue with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn't work, replacement didn't work
on April 7, 2023
Posted by: mrbean666
from Philadelphia, PA
We ended up returning ours because of the constant problems. Felt bad returning it too, as this was a birthday gift from my wife. But this machine was having issues so frequently, probably more than 50% of the time.
Nespresso even sent us a replacement, which was great customer service, but the replacement had the same issues. The device would randomly just fail to make coffee, and none of the suggestions for resetting it or cleaning it ever permanently resolved the issues. You could clean it and it MIGHT make a coffee for you, but even then, the next coffee would fail. Occasionally, it would fail and then upon resetting (or whatever the term was) start spitting out hot water. It was a real headache, and while customer service offered to send us a second replacement (third unit), we decided we'd rather not deal with the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for the review. We stand behind our machines and offer a lifetime of comprehensive troubleshooting along with at least a one-year warranty. We are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on April 9, 2023
Posted by: Tjl
from Chicago
I bought this machine 4 days ago and have only been able to have 2 coffees. Machine gets an error that it is too hot on the first use. Called nespresso they walked me through a reset. Made one coffee after the reset then stopped again. They told me it was due either cleaning or descaling. Apparently new machines require scaling and or cleaning after first use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your response, Todd. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. If you'd like to escalate the situation, and speak to an expert, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great little machine
on April 30, 2023
Posted by: PJ
from New Jersey
[This review was collected as part of a promotion.] Got the Vertuo Pop as a replacement for my Vertuo Next. I love the smaller size and the color. The machine works well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Which time is a charm?
on June 11, 2023
Posted by: Nama
from Alta Loma, Ca
We've had two replacements on this and are asking for a different machine. Hopefully the next machine works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, June 13, 2023
Thanks for your review, Nama. We’re dismayed you’ve had issues with both Vertuo Next machines which caused replacement machines to be sent to you. Please reach out to us if you have any issues with your Vertuo Next that you receive via our toll-free number 800-562-1465. If you have issues with this replacement, you may want to discuss an alternate Vertuo machine model. We’re available 24 hours a day and 7 days a week for your convenience. You’ll be back to your favorite Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Worked for 2 months and then leaked everywhere
on July 2, 2023
Posted by: Rachel
from Oroville, CA
I purchased two of these machines in December and by February both machines, one at home and one at our office, were leaking water out of the the top. It was as if the intake hose was disconnected and there was no way to fix it without taking the machines apart. Our office assistant tried to facilitate the returns but it didn't happen and we ended up just throwing both machines in the trash. Loved them while they worked but it was a costly 2 months, especially have buying so many of the pods upfront.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thanks for your review, Rachel. We're dismayed to learn that your Vertuo Next machines stopped working. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options, even if the machine is out of warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Little Machine
on July 5, 2023
Posted by: kcmahan
from Maple Grove, MN
[This review was collected as part of a promotion.] I bought this machine about 2 months ago and I can now say that I love it as much as Id hoped I would. I bought this particular machine because it brews the larger pods like the iced coffee and the pour over. The one notable item about the machine is that it needs to be propped up on something in order to use the bigger cups and glasses for the iced coffee and pour overs. Which is fine as i have a pod holder under mine. But its a good to know fact.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA