Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Obsessed
on October 11, 2022
Posted by: Nicole7250
[This review was collected as part of a promotion.] I am obsessed with my new Nespresso! It’s such an impressive little machine that brings so much joy into my life. There are so many benefits of this Nespresso. First, it’s super sleek and doesn’t take up too much counter space (great since I have a small kitchen). I also love how dynamic it is. Since I enjoy having both espresso and coffee at separate times, it’s great to have a machine that does all of that (and more!) I am absolutely loving my new Nespresso and would highly recommend to anyone thinking about getting one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sleek, Slim, and Modern Design!!!
on October 11, 2022
Posted by: Cheryl Lavonne R
from Va
[This review was collected as part of a promotion.] I am a daily coffee drinker and I literally have to have a cup every morning or I feel as though I cannot function properly. This machine absolutely takes my coffee drinking experience to a whole different level and has opened me up to flavors and styles that I probably wouldn't have considered on my own.
I want to start by saying I love the design. It is very modern like and goes well with my other kitchen appliances and decor. The slim style allows it to be placed on my countertop and still allows space for me to do any prep work for a meal or to place another small appliance beside it, if I choose.
It's definitely not big and bulky but works like it is much bigger than it is!! There's a whole lot of power in this compact frame.
The instructions were somewhat easy to follow but I am I "hands on" person so I needed to just go for it myself and learned how to work the machine properly just using common sense and previous knowledge of coffee makers.
As far as usability goes, it is really simple, quick, and not over complicated to use. Most of the work is done for you. Just pop in the pod/capsule and the machine adjusts to it and literally does all the work for you.
The coffee is definitely premium tasting and I've been loving trying flavors I've never had before and trying different styles of "joe".
The clean up process is also easy and I love how the machine disposes of the used pod/capsule for me.
While on, there is some sound but I don't think it is loud or noisy. It definitely puts a lovely smell in the air every time I use it and there's just something calming about that, to me.
The only con is not being able to use any other brand of pod/capsule when I run out. It's not a deal breaker but something to be made aware of.
Overall, it is a nice addition to my kitchen. I love how it looks, it's capabilities, how fast it is, and the fact that I get to experiment with different coffees right at home!!
I want to start by saying I love the design. It is very modern like and goes well with my other kitchen appliances and decor. The slim style allows it to be placed on my countertop and still allows space for me to do any prep work for a meal or to place another small appliance beside it, if I choose.
It's definitely not big and bulky but works like it is much bigger than it is!! There's a whole lot of power in this compact frame.
The instructions were somewhat easy to follow but I am I "hands on" person so I needed to just go for it myself and learned how to work the machine properly just using common sense and previous knowledge of coffee makers.
As far as usability goes, it is really simple, quick, and not over complicated to use. Most of the work is done for you. Just pop in the pod/capsule and the machine adjusts to it and literally does all the work for you.
The coffee is definitely premium tasting and I've been loving trying flavors I've never had before and trying different styles of "joe".
The clean up process is also easy and I love how the machine disposes of the used pod/capsule for me.
While on, there is some sound but I don't think it is loud or noisy. It definitely puts a lovely smell in the air every time I use it and there's just something calming about that, to me.
The only con is not being able to use any other brand of pod/capsule when I run out. It's not a deal breaker but something to be made aware of.
Overall, it is a nice addition to my kitchen. I love how it looks, it's capabilities, how fast it is, and the fact that I get to experiment with different coffees right at home!!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious
on October 11, 2022
Posted by: Sue77
from Muncie, Indiana
[This review was collected as part of a promotion.] The Nespresso - Vertuo Next machine makes a delicious cup of espresso coffee! Easy to set up, just follow the instructions in the manual that is included. My son and I enjoy a cup of espresso every morning.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A can’t live without product
on October 11, 2022
Posted by: Hnsp83
from Austin, TX
[This review was collected as part of a promotion.] I used to be completely and utterly dedicated to the French Press, which, though it makes a great cup of coffee, is not exactly what you want on a weekday morning when you’re trying to get amped up for your day. This Vertuo machine has been the answer to my convenience prayers while still feeling decadent while sipping my espresso in the A.M. Now a must have in my house.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not a fan.
on October 11, 2022
Posted by: Mds82
from Aubrey , Texas
[This review was collected as part of a promotion.] I personally love coffee. I drink it regularly. I was so excited to try out this machine and it was a disappointment. The machine is extremely loud. You would also think that such a product would have a longer cord. It's a nice compact machine but the cord just isn't long enough.The cord on this machine is extremely short. I will say that it brews quickly and it's very easy to use. That was a plus. The coffee provided with the machine was not good at all. The fact that you have to buy the brand specific pods for coffee is disappointing. I'd prefer more options or maybe a reusable pod in which you can refill your own blend of coffee. Although there seem to be many pod options available. Overall, this machine was not my favorite and I would much rather stick to my old one.
Pros: Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Noisy
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2022
Thank you for your review. We appreciate your honesty. If you ever need assistance, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We offer a one year warranty on all machines, and a lifetime of comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim!
on October 11, 2022
Posted by: PookiesPrincess
from Virginia
[This review was collected as part of a promotion.] This Nespresso unit is so slim! It’s less than six inches across and still has a water reservoir. It has multiple different sizes, including a carafe size. I tried a few of the capsule flavors that came with it and they were delicious. So rich and full flavored, easy to brew.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Upgrade For My Kitchen
on October 11, 2022
Posted by: Mnsmith2003
from Dallas, TX
[This review was collected as part of a promotion.] I’ve been drinking some form of coffee for most of my life and it is a staple in my home. The Vertuo Next gives me the option of having coffee or a perfectly made espresso. The machine is a tad bit louder than my old machine but it is well worth it once I get my drink. The Next is easy to use and no hassle. Just pop the pod in and select the type of drink you want. Start up is quick and when your drink is made it pop the pod into a little bin! Basically cleans itself with little effort from me. The sleek design looks great in my kitchen. While it’s a small machine it definitely makes a statement.
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible, the BEST espresso/coffee maker
on October 12, 2022
Posted by: Brittanym1016
from Matawan, NJ
[This review was collected as part of a promotion.] I’ve been using the Vertuo Next for the last few weeks and I am in love. I’m a huge coffee drinker and espresso drinker and have always wanted to try the Nespresso. It definitely didn’t let down my expectations. The machine itself is very sleek looking and super easy to use. Brews absolutely delicious espresso or coffee. So many different options. Even the pods are pretty!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA