Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Buy a different machine!!!
on September 29, 2022
Posted by: just want coffee
from TN
Loved the coffee when it worked. But now the machine leaks really bad from the top, down the sides, and out the bottom. Right now mine is overflowing a 12oz mug unless I push the button to manually stop. Light on top is constant flashing orange and cannot do anything, even clean, descale, or reset functions don't work! Check reddit/nespresso for the multitude of comments about how bad this particular machine is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 30, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy The VertuoPlus - The Next Won't Last
on October 17, 2022
Posted by: COS Lex
from Colorado Springs, CO
This model is Nespresso's failure. Please read the reviews. Mine failed right after warranty expired. Unfortunately longer than most. Called Nespresso. They offered a 35% discount for the online store. Since the model I wanted was already discounted Nespresso would not take the additional 35% off. I found the model I wanted on sale in a retail store for a much better price (close to the Nespresso discounted price and 35% less!) with the milk frother included. I my opinion Nespresso should have honored the discount. Considering the price of pods the financial hit will be on them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 18, 2022
It's not our intent to cause our customers disappointment, Alex, and we've noted your feedback on your account. Please call Nespresso again, 800.562.1465, as we'd like to see you enjoy your Nespresso selections. We hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly stops working
on October 24, 2022
Posted by: Carina
from Peekskill, NY
My parents have a Nespresso machine for over 10 years that I love, so when I moved out I had to get one and since theirs was getting older they figured they’d see how mine works and decide if they should buy a new one. I am highly disappointed with this machine.. I’ve had the machine for about a year and I constantly have issues with it. At first it was small issues (like not pouring the right amount of coffee or not working once & a while), so I let it go, but now it’s constant.. I have to do a complete clean of my machine EVERY TIME I want a coffee so it’s takes about 10 minutes to make a coffee.. I thought it needed a deep clean so I order the descaling kit and used that, but I am still having the same issue… it shouldn’t be this complicated and frustrating to make a coffee. It’s extremely frustrating when you have people over and it takes an hour to make just a few coffees.. Don’t recommend this machine & currently debating if I need to find a new brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 25, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst model ever
on October 26, 2022
Posted by: Emkam
from Chicago
I purchased this machine over 2 years ago and have gone through 3 of them and they have all broken. Over time they start to leak and then it breaks their motor. Customer service is amazing, I will say that. Evey time my machine has broke they send me a brand new one. My 3rd one is now taking a turn for the worst and I will be getting a different machine. 10/10 do not recomend this model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Works great until it doesn’t
on November 28, 2022
Posted by: DW
from MN
Like other reviews have mentioned, it works great until it doesn’t. I first received this 2 years ago as a gift, and since then I have gone through 2 more replacements. Customer service was awesome about it! I just wish the machine didn’t quit giving out on me.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very unreliable
on December 2, 2022
Posted by: LS
Very unreliable. If you buy this, prepare to spend a lot of time on the phone with Nespresso troubleshooting
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and your Vertuo Next has been replaced with a VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t but it!
on January 8, 2023
Posted by: John C
from Scottsdale AZ
I bought this machine a few years ago - a year in started to get an orange light - called support and they told me how to fix. Lasted 2 days and light came back. Never worked again. Threw it in the garbage. This is my second machine. First one was original and worked very well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, John. We are disappointed to learn that your Vertuo Next Deluxe has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dead Machine
on February 10, 2023
Posted by: TEC
from Oregon
Very strange timing, but same experience as the another user stated. Yesterday the machine worked fine, today it is just suddenly dead. There is absolutely no troubleshooting help available, no hard reset, nothing that can be done. Other appliances plugged into the same breaker still work fine, so I don't believe it was a power surge or anything like that. I've owned 4-5 different Nespresso machines over the years, and this model seems to be the worst based on this experience and the overall reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review and for choosing Nespresso. We offer assistance 24/7 and a machine expert will be happy to assist you. Please call 800.562.1465. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA