Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Unreliable
on July 13, 2022
Posted by: Nicky
from Portland, OR
The coffee is fantastic but the machine often doesn’t work and I have to call Nespresso frequently and/or spend 20 min trying to get a cup of coffee. I’ve descaled it and reset it and it still has this issues. It started the first year of owning it. After a year and a half I mostly stopped using it because it shouldn’t take 20 min to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , July 15, 2022
Thank you for your review, Nicky. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stopped working
on August 5, 2022
Posted by: Susie
from Waco TX
We have had our machine for 1 year. I loved it until it stopped working. I have done the cleaning process and descaling process multiple times but it will no longer brew our coffee. The machine turns on, starts to make a noise, and then shuts off with an orange light. I had hoped to get more than 1 year use out of it.
Response from Nespresso USABy Beth P., Customer Service, August 6, 2022
Thank you for your review. We're disappointed to hear you experienced a machine issue. Please call us at 1-800-562-1465 when you are near your machine. Our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Confirming other poor experiences.
on August 6, 2022
Posted by: Schwarta77
from Philadelphia, PA
I’m here to confirm that I too have had a poor experience with the VertuoNext. I loved the system out of the box and it delivers a great range of espressos and coffees. The downside is clearly the quality of the build in these devices. My first unit lasted 10 months and subsequently died after not being able to scan pods correctly anymore. Nespresso was great and got me free of charge exchange unit very quickly, but my second unit only lasted around 6 months before having the top rotating head get stuck. This time, Nespresso is replacing the unit again with a VertuoPlus. Hopefully this system will be better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. . We are happy to see you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. If you need additional assistance with your new machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine
on August 19, 2022
Posted by: phxrmxr
from America
Machine was brewing ok coffee for 4 months, however after a little bit it started leaking water all over the table everytime I used it, all of the coffee from the start also turned out with coffee grounds in the bottom. Today I went to brew a cup of coffee and it was entirely unresponsive so I called support. I was on the phone for 50 minutes before they gave me a refurbished replacement. I am hoping that the replacement works better than this one.
Response from Nespresso USABy Katy R., Customer Service, August 20, 2022
Thank you for your review, Richard. We completely understand your frustration, and we're glad to see that a replacement machine is on the way. Please do not hesitate to reach out with any further questions, comments, or concerns. We are always here to help. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Upsetting
on August 31, 2022
Posted by: Coffeemama
from California
I brought this machine and was absolutely in love with it, one morning it just stopped working I called nespresso and got a replacement. Setting up the replacement and still not working. There’s just a lot of issues and I just wanted a cup of coffee..
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 1, 2022
Thank you for your review, Lex. We're pleased you've enjoyed Vertuo Next and Nespresso selections, this is certainly not the experience we offer our valued customers. We see that a new machine is shipping and we invite you to contact us again with any additional questions, comments or concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t purchase this machine!
on September 10, 2022
Posted by: Josh
from Los Angeles
We’ve had this machine for less than one year. We’ve had it replaced twice and each time the machine continues to have issues, blinking light, does not make coffee, freezes, etc.. Hoping Nespresso gives us a completely different model. Do not purchase this machine, the worst!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Hi, Josh. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 in 2 years
on September 22, 2022
Posted by: Toney
from KS
It would be a nice machine if it worked properly. The first one we had broke in 6 months so they sent us a refurbished one that again lasted less than a year before it stopped working. They now sent us a brand new one and a different version. Hopefully the new one stays working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 23, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the issue with your Vertuo Next machine. If you need further assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible... machine has broke on me 3 times.
on September 26, 2022
Posted by: Bob
from San Diego CA
I have now had 3 machines of this model that all have broken within the first month of use. Nespresso first sent me two brand new machines and they both broke in the same way. With the third machine they tried to fix it and when I have received it back it immediately started having the same issue which leads me to believe it was not fixed. I have many friends who own other versions of Nespresso's machines and they all work great! I do love their coffee but would recommend purchasing another version of their machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review, Bob. We are dismayed to learn of your disappointment with our Vertuo Next machines. Most of our machines have at least a one-year warranty and a lifetime of troubleshooting via our toll-free number. We offer repair and replacement through our Assistance Service Program. We recommend calling our Machine Expert, who I’m sure can offer other options that work for you. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA