Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Horrible, do not buy
on January 23, 2022
Posted by: anacrt
from Los Angeles, CA
Bought my machine beginning of 2021, within 10 months it stopped working. I was sent a "replacement" machine. Now less than 3 months with the "replacement" it has stopped working. I have followed the recommendations of cleaning and descaling, and it still does not work. Such a waste, now I have a couple hundred dollar's worth of pods in my house and no way to use them. The other machines have better reviews, but I'm terrified to purchase a different machine and run into the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Anacrt, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst purchase I made!
on January 26, 2022
Posted by: Fatima89
from Dallas,TX
I bought this machine and I was so excited since it was my first Nespresso machine. I didn’t even use it everyday and it stopped working around 6 months. I called customer service and they sent me a replacement. The new machine completely stopped working after 4 months! I’m disappointed because it’s not a cheap coffee machine and it didn’t even last me a year and I didn’t even use it everyday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 28, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the issue with your Vertuo Next machine. If you need further assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Every Machine Broke!
on February 4, 2022
Posted by: Jessica
from Twin Cities, MN
I was skeptical about the other bad reviews for this machine... I thought that Nespresso surely would have fixed their flaws by now. Within 6 months (August 2021 - Jan. 2022), we have gone through FOUR Vertuo Next machines. We have spent more time on the phone with customer service (who seems to readily understand that this model is flawed) than we have actually making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Jessica. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next doesn’t mean better
on February 4, 2022
Posted by: Justneedacupofcoffee
from Los Angeles
I had an original Vertuo for 7 years. I never had 1 issue. I’m fact, it still works, and I guess I’m going to have to take it out of the closest and use it if I want a cup of coffee.
I got the Vertuo Next last year. It has been nothing but trouble. I’ve replaced it once already. It still picks and chooses when it wants to make a cup of coffee. This machine is very flawed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Justin. We're disappointed to hear this, and we're always here to help. For a lifetime of comprehensive troubleshooting please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, when the machine works.
on February 17, 2022
Posted by: nightshiftRNwithnocoffee
from Dallas, Tx
I was given this model for Christmas 2020, and it would no longer work by December 2021. It is used once a day, gently... it was connected to my phone, and I followed the instructions on cleaning and decanting. Still not working. I wasted many pods attempting to get this to work. Finally called Nespresso and it was replaced with the same model. Thank you! BUT one month in, that one stops working too. Wasted more coffee pods attempting to get it to work, but it just wouldn't. Called Nespresso again and just received another replacement, but a different model. Don't waste your money on this model.Customer service is always amazing though!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine
on February 18, 2022
Posted by: Frustrated
from Boston, MA
This thing is great when it works...but it works less than 50% of the time. Then you eject a perfectly good pod into the waste basket. White, solid light shows up, hit the button, and then....nothing. It's incredibly frustrating. You can unplug it for a bit then plug it back in and it will work for a cup or two. But then the same thing happens. Such a shame because it's really good when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for your review and we are disappointed to hear that there have been issues with your VertuoNext. Your machine comes with a one year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 leaking machines in less than 30 days
on February 19, 2022
Posted by: mdhilly
from Arkansas
3 days after purchasing the Vertuo Next, it began leaking a substantial amount of water from the top of the machine. We returned it to the department store where it was purchased and received a replacement machine in the same model/color. The new machine performed well for 8 days before it began leaking from the top as well. We've been using our old Keurig until we're able to speak with Nespresso customer service for another replacement machine. We're going to give Nespresso one more chance before walking away from the brand. The coffee quality is incredible but our overall experience with the Vertuo Next has been a big disappointment so far.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi MdHilly. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MACHINE
on March 2, 2022
Posted by: shadindin
from San Francisco, CA
I rarely use this machine, typically for guests, but after about 10 cups, it starts a blinking orange light and stops working. I have probably spent a total of 3 hours on the phone troubleshooting. They replaced the first machine only to have the same issue happen again. I can only surmise that it's the machine, and my only option at this point is to get another fault machine that is no longer under warranty (yes, even though they replaced my first under warranty, the replacement machine evidently is under the same warranty - which has expired). Just don't buy this machine. If you purchase one, go for the original models, the Vertuo series clearly has design flaws.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 3, 2022
Hi shadindin, we're disappointed to hear about the issues you've experienced with your Vertuo Next. We would be happy to further assist and find a solution for you. Please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA