Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Leakage problem
on January 4, 2022
Posted by: david30
from Texas
The machine is not very well built. The one touch button seems cool at first until you realize that you can't do much if your machine messes up. The problem is not with the coffee. The coffee tastes great when the machine actually works but there is so many problems with the machine. For starters, the machine leaks a lot of water when it is used. Second, the machine doesn't dispense the correct amount of liquid it should dispense. Third, no matter how many times you clean or descale your machine it will not solve the problems. Lastly, the single button feature is not intuitive. The instructions are very complicated and will leave you scratching your head and watching countless Youtube videos. I gave my review two stars because the coffee was good when it was working but that didn't last long. DO NOT buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, David. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. Your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend a factory reset for your machine to dispense the correct amount of water through each of the different capsules. You’ll open the head of the machine and release any used capsule. Your machine must be on with a steady light. Close the head of the machine and leave the lever in the unlocked position, facing forward. Push the button 5 times within 3 seconds. The button will blink orange 5 times and return to a steady white light. Please call us at your convenience to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 Machines in 18 months
on January 5, 2022
Posted by: missyj
from CA
There is a definite design flaw with this machine. It soon becomes difficult to close because of sludge buildup. Then, it starts leaking from a screw hole on the bottom. I am hoping the newest replacement of another model works far better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Missy. Coffee residue on the Vertuo Next machine can be avoided with weekly cleaning cycles, in addition to descaling your machine every three months. Please visit Nespresso.com/help for steps with this procedure, and contact us 24 hours a day, 7 days a week at 800-562-1465 regarding the leaking issue you have experienced.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Flawed design preventing great coffee
on January 7, 2022
Posted by: WhatsNextNespresso
from San Diego, CA
Received as a Christmas present from my wife. We made about 10 different coffee samples over 2 days and we're loving it... The machine basically died at that point, and after countless hours attempting reset and cleaning procedures, the only way to get it to even make a noise was to unplug for 30 minutes and replug, which would then end up spewing random amounts of water. After reading reviews on 4 different large retail sites, it's clear the " Vertuo Next" models are defective. Both the DeLonghi and Breville seem to have the same issues. Nespresso must be scrambling to do damage control as this is tarnishing the Vertuo line.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy
on January 7, 2022
Posted by: VK
from Sacramento
I don’t know how Nespresso continues to sell this machine. The design is completely faulty and riddled with flaws. We have had to have our machine replaced twice now within 4 months of owning it. Each machine “dies” in the same exact way. It works perfect for a few weeks, then the water stops heating up to an appropriate temperature for brewing, then finally one day the button up top just stops working. No amount of troubleshooting will work & Nespresso doesn’t seem to have any idea what is causing the issue. So they send you a replacement and the same pattern continues. If you like the gamble of a 50/50 chance your coffee machine will work that day, go for it… otherwise, please do not buy!! I should’ve read more reviews before purchasing because it appears multiple people have the same problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you. If you have any questions regarding your one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working correctly after 3 days use
on January 8, 2022
Posted by: dktide91
from Jacksonville, FL
I received the Vertuo Next as a Christmas gift. It is my first Nespresso as I was a decade long Keurig user. The first couple of days after we set it up, it worked great. On about day 3, it started brewing incorrect amounts of coffee: 15 oz for a 7.7 oz coffee capsule, 7.7 oz for a 2.7 oz espresso capsule, etc. It also seems that the button stopped working as well. I would press it and it would start up and then stop. Repeated pressings of the button yielded the same thing. I likened it to trying to start up a lawn mower or pressure washer when you pull the string over and over and it doesn't start. I contacted customer support and they walked us through a "factory reset" and then a full cleaning cycle (took about 7 minutes) and then it worked for the next couple of capsules. After that, the same issues started again. I am incredibly disappointed in this as I had been so excited to finally try out Nespresso. From many reviews I have read on here and also on Reddit, it seems that the Plus is the better model to go with given the issues with the Next model.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after five brews.
on January 12, 2022
Posted by: Mandy
from VA
I’m sorry I used my savings on this machine. It broke the second week I had it. I am relying on my six year old Keurig to continue with my coffee. I had it replaced and the second one is failing after just three weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Thanks for your review, Mandy. We're disappointed to hear you are experiencing issues with your replacement machine. Please call us at 1-800-562-1465. We will be happy to resolve this for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works until it doesn’t …less than a year!
on January 14, 2022
Posted by: Mememe23
from Chicago
It’s a bad design. Cant take out parts and rinse. Closing it is a pain it isn’t smooth. The light always flashes and you have to open and close it several times to get it to run. Each time you do that the pod is punctured and the grounds get everywhere.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thank you for your review, Lauren. We value your loyalty as a Nespresso customer since 2014, and we're here to assist you with your Vertuo Next. Please call directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Electrical defects
on January 17, 2022
Posted by: Kelly
from Honolulu, HI
This is my second Next that I am returning due to electrical defects. Not sure what’s going on with the quality but giving Nespresso one more chance with the Evoluo they are sending me as a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review Kelly. While we are disappointed to hear about the issues with your VertuoNext, we hope you enjoy your new Evoluo. Should you need any additional assistance, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA