Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Parts
on December 16, 2021
Posted by: Omay
I love my Vertuo machine. I had it for a year now. I have only one complaint. There is no place in the website to order parts. I need to order a part and don’t know where to do it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Omay. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I loved my machine, until it broke after 1 year!
on December 17, 2021
Posted by: Briana
from New York
I got this machine a year ago as a birthday gift from my parents. I loved it for the first year, and then last month, it just stopped working out of no where. I would hit the brew button and it would make noises sounding like it was going to brew, but coffee wouldn't come out. I reached out for help via the chat, followed all the instructions they gave me, then they said someone from technical would have to call me. I never got a call. Very frustrated. And I miss my machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Briana, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in one week
on December 18, 2021
Posted by: Bedeliawoo
from San Rafael CA
My brother bought me this as a gift. I could never get it to pair initially which should have been a sign but I persisted. Making coffee was a hit or miss, it would make a cup then just stopped making anymore. I attempted cleaning and resetting reading the manual closely and not even those functions would run. So awaiting my replacement, I do recommend calling customer help because they did at least replace the machine. I feel after reading so many reviews feel that there was some manufacturing issues on this machine and they are destined to fail.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
We are on our third machine!
on December 19, 2021
Posted by: Frustrated
from Ann Arbor, MI
Really enjoy the coffee. The machine itself goes on the fritz for no apparent reason, flashing the orange light at the most inopportune times. We are on our third replacement in less than a year. The instructions that come with the machine are completely useless. I have never experienced anything of such poor quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi Frustrated, we're disappointed to hear you've had this experience with your Vertuo Next machine. We see that a new Evoluo machine has been sent and hope you will enjoy it. If we can provide any further assistance please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
already broke
on December 20, 2021
Posted by: ahim
Impressed with the coffee and espresso...when it was working. Unfortunately this machine has already broken - not worth the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, December 21, 2021
Hi ahim, we're disappointed to hear you're experiencing difficulty with your Vertuo Next. We offer comprehensive troubleshooting and support for our machines and would love the opportunity to assist you. Please call us at 1-800-562-1465 when you are near your Vertuo Next. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on December 28, 2021
Posted by: Emily
from California
I wanted to like this machine after I got so many recommendations. I had 2 machines in less than 6 months. It makes good coffee but it constantly leaks and stops brewing multiple pods in a row. Will be looking for a different style Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Emily. We are disappointed to hear about your experience, and this feedback will be noted to our product teams. We hope you enjoy your new machine, and should you ever need any assistance, please contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful, but faulty machine
on January 2, 2022
Posted by: Sophia
from California
I purchased my Vertuo Next in August but had sporadic use for the first few months of the machine due to my inability to access preferred pods. However, my first impressions of the machine were initially positive. It made delicious coffee and the machine was beautiful, a little noisy, but beautiful!
However, one night when putting away a mug I had noticed water everywhere on my coffee bar. The water was leaking from the side and bottom crevices of the machine. After my phone call with Nespresso they were kind enough to send me a replacement machine that wasn't a Next.
While I understand the Vertuo Next is an absolutely beautiful machine (I adored my rose gold!) It is absolutely fragile. And it seems like 9/10 these machines are faulty. Nearly every person I had read who'd received a replacement Next, that new machine would leak as well.
Very disappointing, hopefully this will be addressed by Nespresso in the future.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Sophia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful!
on January 4, 2022
Posted by: Kennethg64
from Dallas Texas
Like so many others my machine worked for about 3 weeks and then it started acting weird. I had the blinking light and then I went to make a cup of coffee and it drained the entire tank of water. Called Nespresso and they walked me through a factory reset(which I already had previously done)but it still had the same problems. Unfortunately this machine is not ready for prime time. Such a shame because it’s a beautiful machine that made wonderful tasting coffee when it worked. I exchanged it for the Vertuo Plus, so far it’s working beautifully.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review, Kenneth. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine technicians. Should you need assistance with your replacement VertuoPlus machine, your machine comes with a one year warranty and a lifetime of troubleshooting assistance, via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. We recommend following the first time use steps at least once a week for machine maintenance, and for optimal performance to create the perfect cup of coffee. Enjoy your new Vertuo Plus machine.
Written by a customer while visiting Nespresso USA