Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Leaks like crazy
on November 6, 2021
Posted by: Cherrie101
from Clearwater, Florida
I have purchased 3 Vertuo machines for my office and friends. I purchased this model for a change for my home and it is a nightmare. It leaks so much after each cup of coffee made that I have to empty the garbage bin after 2 uses. I am constantly washing it out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste you money
on November 6, 2021
Posted by: BobT
from Charlotte
Received as a present in August and it has rarely worked from day one. I am very busy and thought I was doing something wrong, but found out it is just a bad machine. I have wasted so many pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LOVE THE COFFEE; Hate the machine
on November 14, 2021
Posted by: JC
from Boston, MA
It's a bummer to write this review. We love the Nespresso coffee SO MUCH. This machine is a total pain though. I'm currently waiting for a second troubleshooting appointment. This machine is completely unreliable even when you follow the maintenance regimen perfectly. I highly, highly recommend Nespresso but would advise against purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 15, 2021
Thank you for your review, Julia. We understand how frustrating machine issues can be and share your disappointment. You have a one-year warranty on the machine that covers you for a free repair through Nespresso. We are happy to see you were able to speak with a Machine Specialist and will receive another call. We are also available at your convenience through our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee when it works!!
on November 15, 2021
Posted by: Tbholly
from Hartford CT
Sadly, I have only had this machine for 2 months and it has been temperamental from the start. Now it won't work at all and my options are to have it repaired or a refurbished machine. Either way I have wait a couple weeks for it after I send back my defective machine. No new machines are available. Hoping to get a refund to purchase another type of Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 16, 2021
Thank you for your review, Tracey. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance, and we see you were in contact with one of our machine specialists. If you need additional support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465, and we will be sure note your feedback.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine broke, replacement machine broke
on November 15, 2021
Posted by: KL
from NY
Great coffee but machine broke within a few months. Got a replacement and that new machine was malfunctioning after making 2 coffee brews. Called multiple times for troubleshooting and I really thought whether it was me, but after reading all these reviews it seems this product has a lot of underlying issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 16, 2021
Hello Kenneth. We are disappointed to hear about the issues you have had with your VertuoNext. We saw that you were in touch with one of our experts and have been sent another replacement machine. We hope that this new machine will be to your liking, and please feel free to call us should you ever need further assistance. Our number is 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very frustrating machine
on November 16, 2021
Posted by: Dbake
from Dallas,Tx
The Nespresso Vurtuo Next has been one of the most frustrating purchases I have made. It constantly has a problem and can never do the simple task of making coffee like other coffee machine I have had. It is always asking us to clean it, then we clean it per the instructions, and it still wont make coffee, causing us to burn through pods to test out if it is working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but the machine breaks!
on December 2, 2021
Posted by: alexelisha
from Tavernier FL
My husband and I love our Nespresso machine. Makes the best cup of coffee. However, we have had our machine stop working so many times in a matter of months (we literally bought the machine months ago).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 3, 2021
Hi Alexelisha, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 1 month
on December 14, 2021
Posted by: ss889
Completely stopped working after one month. Probably used it 20 times. Nespresso replaced it, but I'm very disappointed with my first machine. Nervous it is going to happen again. My Keurig lasted 7 years without one issue and this is much more expensive!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Sydney. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine and understand your concern an issue may occur with your replacement. Please call at your earliest convenience if you experience any issue with your new replacement machine. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA